Customer Service Supervisor

6 months ago


Wedmore, United Kingdom Little Adventures Day Nurseries Full time

**Main Areas of Responsibility**:

- Act as the primary point of contact for all telephone enquiries, demonstrating excellent communication skills and a customer-centric approach.
- Address customer queries during the nursery enquiry process, providing accurate information and assistance.
- Conduct post-nursery show-around follow-ups with parents to gather feedback and increase registration conversion rates.
- Serve as the contact point for parents throughout the registration process, facilitating smooth communication and addressing any concerns.
- Prepare and maintain reports on enquiry and show-around levels
- Liaise with nursery managers to ensure the enquiry process is joined up to customers
- Work collaboratively with another Customer Service Supervisor to ensure smooth handovers post-registration.
- Manage the processing of paperwork, including registration forms, session amendment forms, and child leaver forms.
- Provide support to the marketing function by understanding and utilizing feedback from the enquiry process to enhance promotional efforts.
- Conduct interviews with parents leaving any nursery to gather feedback and insights for continuous improvement.
- Support with holiday club bookings and other ad-hoc projects throughout the year
- Other marketing support as required.

**Communication**:

- Keep records up to date and regularly report to the Chief Marketing Officer.
- Be the main contact point for telephone enquiries across all nursery settings, addressing parent queries on sessions, start dates, invoices, etc.
- Liaise with managers to ensure accurate information is communicated, promptly addressing and following up on any queries.
- Work closely with the Chief Marketing Officer regarding enquiry leads and follow-up calls.

**Personal Specification**:

- Communication Skills: Exhibit strong communication, interpersonal, and social skills.
- Experience: Proven experience within a customer service-based role
- Customer Focus: Demonstrate a drive to continuously improve customer service.
- Computer Literacy: Possess computer literacy skills, particularly in word processing and excel.
- Commitment: Show commitment to equal opportunities principles and practices.

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Childcare
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)

Ability to Commute:

- Wedmore (required)

Ability to Relocate:

- Wedmore: Relocate before starting work (required)

Work Location: In person

Reference ID: CSS (WED)



  • Wedmore, United Kingdom Gregory Distribution Full time

    Warehouse Supervisor Yeo Valley, Highbridge Do you have experience in a Team Leader role?Do you have experience of managing a warehouse?If 'Yes' we want to hear from you The position of Warehouse Supervisor involves: Provide leadership and supervision, including operation debriefs with shift Team Leader and ensuring loading of vehicles is completed.You will...


  • Wedmore, Somerset, United Kingdom Recruitment Helpline Ltd Full time

    About the Role:The Customer Service Director will oversee and improve customer service operations, ensuring exceptional service delivery to clients. This role requires leadership skills, excellent communication, and analytical abilities to interpret service metrics.Key Responsibilities:Lead a team of customer service representatives and provide guidance and...


  • Wedmore, United Kingdom Gregory Distribution Full time

    Warehouse Supervisor Yeo Valley, Highbridge Do you have experience in a Team Leader role?Do you have experience of managing a warehouse?If 'Yes' we want to hear from you!!The position of Warehouse Supervisor involves: Provide leadership and supervision, including operation debriefs with shift Team Leader and ensuring loading of vehicles is completed.You will...


  • Wedmore, United Kingdom Job Solutions Ltd Full time

    Customer Care Advisor Long-term Temporary Bridgwater, Somerset Job Solutions Ltd are delighted to be assisting our client with their recruitment for Customer Care Advisors to join their ever growing, professional team at their Bridgwater Offices.Summary of requirement: The Customer Care Advisors play a critical role maintaining and developing sales of...

  • Care Supervisor

    1 week ago


    Wedmore, United Kingdom Joblookup Full time

    Do you like to connect with people, make a difference and do the right thing?Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Somerset Care is an award-winning not-for-profit provider of care across the South West.When people think about care, they think of the Somerset Care Group.Sydenham...


  • Wedmore, United Kingdom Clinisupplies Full time

    Company Information Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions.We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions.Employing over 800 people in the UK, China and India, we supply...


  • Wedmore, United Kingdom Clinisupplies Full time

    Company Information Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions.We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions.Employing over 800 people in the UK, China and India, we supply...

  • Night Care Supervisor

    2 weeks ago


    Wedmore, United Kingdom Somerset Care Full time

    Do you like to connect with people, make a difference and do the right thing?Somerset Care is an award-winning not-for-profit provider of care across the South West.When people think about care, they think of the Somerset Care Group.Frith House recruit based on values we welcome applications from those who hold Level 2 QCF qualification in Health & Social...

  • Care Supervisor

    2 hours ago


    Wedmore, United Kingdom Somerset Care Full time

    Do you like to connect with people, make a difference and do the right thing?Somerset Care is an award-winning not-for-profit provider of care across the South West.When people think about care, they think of the Somerset Care Group.Greenhill House recruit based on values we welcome applications from those who hold Level 2 QCF qualification in Health &...


  • Wedmore, United Kingdom Gregory Full time

    Warehouse Supervisor Yeo Valley, Highbridge Do you have experience in a Team Leader role?Do you have experience of managing a warehouse?If "Yes" we want to hear from you!!The position of Warehouse Supervisor involves: Provide leadership and supervision, including operation debriefs with shift Team Leader and ensuring loading of vehicles is completed.You will...


  • Wedmore, United Kingdom Job Solutions Ltd Full time

    Customer Care Advisor Long-term Temporary Bridgwater, Somerset Job Solutions Ltd are delighted to be assisting our client with their recruitment for Customer Care Advisors to join their ever growing, professional team at their Bridgwater Offices.Summary of requirement: Make sure to apply quickly in order to maximise your chances of being considered for an...

  • Plumbing Supervisor

    1 week ago


    Wedmore, United Kingdom G4S Full time

    Role Responsibility: PLUMBING SUPERVISOR Salary: £54,146.69 per annum Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8am - 5pm Location: Hinkley Point C, Bridgwater, TA5 1UD G4S Facilities Management are recruiting a Plumbing Supervisor on a full-time, permanent basis based in Bridgwater.We are looking for a fully qualified...


  • Wedmore, United Kingdom Gregory Distribution Full time

    Warehouse Supervisor Yeo Valley, Highbridge Do you have experience in a Team Leader role?Do you have experience of managing a warehouse?If 'Yes' we want to hear from you!!The position of Warehouse Supervisor involves: Provide leadership and supervision, including operation debriefs with shift Team Leader and ensuring loading of vehicles is completed.You will...


  • Wedmore, Somerset, United Kingdom Voyage Care Ltd Full time

    In this exciting role as a Senior Support Worker with Voyage Care Ltd, you will have the chance to lead our residential service in North Petherton and make a real difference in the lives of the people we support. Our team is committed to delivering high-quality care and support, and we are seeking a skilled and experienced individual to join our management...


  • Wedmore, United Kingdom Volkerwessels Uk Full time

    VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts.We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities.We have the capability to deliver major surfacing and public realm infrastructure projects.Our specialist in-house traffic...


  • Wedmore, United Kingdom Volkerwessels Uk Full time

    VolkerHighways is a market leader in the delivery of highways and street lighting term maintenance contracts.We build strong collaborative relationships with our clients to drive improvements and efficiency in all our activities.We have the capability to deliver major surfacing and public realm infrastructure projects.Our specialist in-house traffic...


  • Wedmore, Somerset, United Kingdom Recruitment Helpline Ltd Full time

    Job Summary:This Client Relationship Lead role involves managing customer relationships, providing exceptional service, and resolving escalated issues. The ideal candidate will possess strong leadership skills, excellent communication, and analytical abilities.Responsibilities:Manage customer relationships and resolve escalated issuesDevelop and implement...

  • Care Coordinator

    7 days ago


    Wedmore, United Kingdom Somerset Care Full time

    Somerset Care is an award-winning not-for-profit provider of care across the South West.When people think about care, they think of the Somerset Care Group.Sydenham House recruit based on values We welcome applications from those who hold Level 2 QCF qualification in Health & Social Care (and willing to work towards your Level 3) and must have experience...


  • Wedmore, United Kingdom Clinisupplies Full time

    Company Information If your skills, experience, and qualifications match those in this job overview, do not delay your application.Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions.We also offer a portfolio of bandages and garments for the...


  • Wedmore, United Kingdom Clinisupplies Full time

    Company Information Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions.We also offer a portfolio of bandages and garments for the treatment of wounds and chronic skin conditions.