Customer Service Director

1 week ago


Wedmore, Somerset, United Kingdom Recruitment Helpline Ltd Full time

About the Role:

The Customer Service Director will oversee and improve customer service operations, ensuring exceptional service delivery to clients. This role requires leadership skills, excellent communication, and analytical abilities to interpret service metrics.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support
  • Analyse customer feedback and identify areas for improvement
  • Develop training programs to enhance team knowledge and effectiveness

Salary Information:

The estimated annual salary for this position is £32,000 - £35,000, depending on experience.

Benefits:

  • Company pension contributions
  • 31 days holiday entitlement (including bank holidays)
  • Extra holiday entitlement after 2 years of service
  • Work uniform

Requirements:

Education: Business Administration, Communications, or related field preferred. Relevant experience will be considered in lieu of formal qualifications.

Experience: Minimum 3-5 years of customer service experience, with at least 2 years in a supervisory or managerial role.



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