Customer Experience Manager

2 weeks ago


Wedmore, Somerset, United Kingdom Recruitment Helpline Ltd Full time

Job Summary:

This Client Relationship Lead role involves managing customer relationships, providing exceptional service, and resolving escalated issues. The ideal candidate will possess strong leadership skills, excellent communication, and analytical abilities.

Responsibilities:

  1. Manage customer relationships and resolve escalated issues
  2. Develop and implement customer service strategies
  3. Collaborate with other departments to ensure alignment and customer-centric initiatives

Compensation:

The estimated annual salary for this position is £32,000 - £35,000, based on location and experience.

Perks:

  • Company pension contributions
  • 31 days holiday entitlement (including bank holidays)
  • Extra holiday entitlement after 2 years of service
  • Work uniform

Qualifications:

Education: Business Administration, Communications, or related field preferred. Relevant experience will be considered in lieu of formal qualifications.

Experience: Minimum 3-5 years of customer service experience, with at least 2 years in a supervisory or managerial role.



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