Head of Continuous Improvement
5 months ago
**Job reference number** **304376**
Head of Continuous Improvement (Delivery) - National
Salary starting from £67,000 - £70,000 depending on relevant skills, experience and location
£5,500 car allowance or £5,000 cash equivalent
Full family private healthcare
Annual bonus potential
Generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service
Full time
Permanent
This is a national role where regular travel to various sites will be expected.
At Royal Mail we’ve served our communities for over 500 years, helping to lead and transform the postal delivery market on a global scale. Our journey to improve never stops, and that’s where we need you.
We’re currently innovating and transforming our business for the future, adapting towards a parcel delivery market, as well as taking environmental responsibility for our impact as a business. To get there, we need exceptionally talented, bright, and driven people.
**About the Role**
Reporting into the Head of Delivery Performance you will are responsible for leading the deployment of the Improvement Strategy, for training others and for providing broad and deep technical expertise. You will deploy change management principles and tools to enable identification and delivery of improvement opportunities aligned to key delivery goals.
You will engage operational leadership teams and functional experts to embed C.I as the standard way of working. You are responsible for the day to day leadership of a team of 3 as well as providing leadership in improvement for the business and for coaching and supporting Improvement Practitioners and Specialists, who will support the deployment of the strategy.
**You will also**
- Ensure that the key principals of the Improvement Strategy are embedded and utilised ensuring improved operational performance is achieved and exceeded.
- Lead in creating and supporting a learning environment where the status quo is constantly challenged in search of a better way.
- Support in the identification of pipeline value streams and unblocking issues that prevent value from flowing.
- Coordinate C.I activity with business planning cycles to maximise results via increased visibility and rigorous benefit tracking.
**About You**
To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:
- Extensive knowledge and understanding of Continuous Improvement & Improvement tools and techniques
- Highly credible leader able to provide realistic solutions with excellent people & team management skills gained in a senior management capacity
- Project planning: Multi-element business case, financial plan, benefits realisation plan, risk management plan, project plan
- Process mapping & analysis: Activity network diagrams, design structure matrix, process modelling, key function diagrams and analysis
- Ability to coach, mentor and communicate with Improvement Practitioners, business leaders and stakeholders
**Extra Benefits**
- Generous **holiday **entitlement of 27 days (plus bank holidays), increasing with years completed service
- Company **pension** scheme with competitive contribution rates
- ** RMG Share Schemes** - partnership and matching share offer
- ** Family friendly support**:
- enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- **Discounts and offers**:
- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company **sick pay**:
- Access to our **Feeling First Class** service, providing both mental and physical wellbeing support
- **Lifestyle benefits** - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- **Financial support**:
- information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- **Your peace of mind with** - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- **Free & discounted RMG products** - free keep safe & redirection, partner discounts
- **Free stamps** at Christmas
- Available only to perm employees
**Your career in safe hands**
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT,
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