Clubcard Operations Executive

5 months ago


Welwyn Garden City, United Kingdom Tesco Full time

About the role
We are delighted to share that we are now recruiting for a Clubcard Operation Executive - Partnerships.

This role would suit someone with previous experience of working with online content systems.

You will be responsible for
- Work closely with our Clubcard partners, Partnership team and colleagues in Digital Product to improve customer journeys and resolve any pain points.
- Provide business support for our CEC colleagues, helping to resolve any issues or customer complaints relating to Reward Partners
- Work across the team to support the implementation of operational improvements to increase efficiencies for the scheme where required.
- Maintain and update How to guides, technical documentation, processes and records where required.
- To be the expert on the full end to end Clubcard Reward Partner technology systems, processes and ways of working.

You will need
- Building relationships with stakeholders
- Operational roles and ability to pick up new systems
- Problem solving Organised and enjoys juggling multiple tasks
- Great attention to detail Strong influencer, great at working with partners
- Previous experience of working with online content systems.

EG1 - LI

EG1 - Hybrid

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

What’s in it for you
We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

- Colleague bonus scheme
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Buy holiday salary sacrifice scheme (for salaried roles)
- Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
- Life Assurance - 5 x contractual pay
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- The right to request flexible working from your first day with us
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
- A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
- Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
- Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues



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