Customer Excellence Advisor

2 months ago


Staffordshire, United Kingdom Aspire Housing Full time

**Customer Excellence Advisor**

Are you passionate about people?

Are you looking for an opportunity to develop your career in Customer Service?

If you care about delivering a high level of service and you have the right skills, then we want to hear from you

We pride ourselves on providing Exceptional Customer Service, over a range of communication channels including face to face, telephone, Web chat and Facebook.

We offer comprehensive training and will support you with a designated training buddy. There are also lots of great colleague benefits.
- A passion for providing amazing customer service.
- Excellent conversational skills (both written and verbal).
- Confidence in navigating multiple PC based in-house systems during a call.
- Experience in the use of social media & Web chat.
- Confident, friendly telephone manner.
- Excellent communication skills and a natural flair for problem solving.
- A track record of successfully achieving objectives.
- A consistently smart and professional image.
- A bright, confident, and enthusiastic "can do" attitude.
- A commitment to improving service.
- Experience of working with complaints and/or escalated queries but we can offer training in this area.
- A respectful approach to sensitive information and confidentiality.
- People First Approach, to meet our customers’ needs.

You will need to be flexible and able to work as per allocated shifts on a 4-week rota basis to cover the operating hours between 8:00 am - 6:00 pm Monday to Friday.

We offer a flexible agile approach to home working with training being provided face to face.

For more information or for an informal discussion contact Callum Burgham, Senior Customer Excellence Advisor on 01782 635200



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