Temporary Bilingual Customer Service Specialist

2 weeks ago

London, United Kingdom Moore Talent Solutions Limited Full time

A luxury global retail brand is looking for a temporary Bilingual Customer Service Specialist to join their team based in West London. You must have fluency in English and either French, Italian or German. This role is Monday - Friday, 37.5 hours per week,full time in the office. The Customer Service team are responsible for ensuring a smooth customer journey from when an order is raised to the point of preparation at the warehouse as well as post-delivery care. This is a pivotal role providing day-to-day supportto their UK & EU stockists, agents and sales teams and working alongside their logistics and operations team. Developing and maintain key relationships with customers, ensure orders are processed and enquiries are handled in a timely and efficient manner.

**Key responsibilities**:

- Responsible for the management of the sales inbox, orders and all manner of queries
- Keying and managing orders on SAP - along with running reports
- Issue customer acknowledgements
- Deal with customer returns/faulty items/credit requests
- Send monthly backorder statements to all customers and sales agents
- Send weekly and monthly sales reports to agents
- Discuss backorders and soft up-selling to help maximise sales opportunities
- Maintain delivery levels, manage CFC’s and backorders
- Liaise with credit control on 'creditheld’ orders and resolve wherever possible
- Manage proforma invoice accounts effectively
- Liaise with the logistics team regarding deliveries status
- Direct all new stockist enquiries to respective agents/sales teams and manage the internal approvals and set up process
- Manage sample orders and deliveries
- Supporting product launches where necessary
- Support and attend tradeshows where necessary
- Support sales teams and agents as required
- Ensure customer information is updated and maintained on SAP

**Knowledge, skills & experience**:

- At least 1 years experience in a customer facing role
- Clear communicator (both spoken and written)
- Proven experience in maintaining a high level of customer service and relationship building
- Passionate about helping customer service and finding solutions
- Flexible team player
- Good working knowledge of Microsoft Office (Outlook, Word and Excel)
- Excellent attention to detail and ability to work accurately
- Highly organised with an ability to manage multiple priorities under pressure
- A confident self-starter, pro-active, positive and supportive with an eagerness to learn

**Desirable**:

- Report writing
- Data analysis
- Multilingual
- Experience using SAP or similar system

**What's in it for you?**
- Potential to become permanent with great benefits
- Stunning office location
- Lots of fun activities and events - a really vibrant culture

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