Customer Service Assistant

2 days ago


Bracknell, United Kingdom Cawood Scientific Full time

NRM part of Cawood is the UK’s leading independent scientific group, recognised for its technical capability and value-added service to customers. We provide laboratory analysis to the agriculture, food and environmental sectors, as well as contract research to GLP standards to support the development of agrochemicals, biocides and other chemicals. 

Cawood currently have an opportunity for a Customer Service Assistant to be based out of our site on a Permanent, full-time basis.



Role Responsibilities:  
- Contract review to ensure the samples have been allocated to the correct account and have the correct analysis flagged, plus addition of supplementary information to the gold Card record
- Check and then subsequently investigating why reports are delayed and then reacting accordingly to remedy the issue
- Familiarity with telephone system (placing calls on hold/transferring calls) and be able to deal with them appropriately through a broad knowledge of the company’s operations
- Communicate in a friendly and helpful manner to both our customers and other members of staff
- Assist with filing in downtime
- Assist with courier bookings if time permits
- Maintain high standards of work at all times

Skills, Qualifications and Experience:  
- Good telephone and communication skills with a friendly and helpful manner
- Pleasant disposition to work well in a team
- Motivated and methodical with the ability to understand and meet targets and deadlines
- Commitment to working the hours required to fulfil the job, including flexibility of working
- Science qualifications to ‘A’ level is desired but not essential

**Job Types**: Permanent, Full-time

Ability to commute/relocate:

- Bracknell, Berkshire: reliably commute or plan to relocate before starting work (required)



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