Customer Service Agent
2 days ago
Customer Service Agent
Cantello Tayler Recruitment are currently recruiting for a Customer Service Agent to join our client based in Bracknell.
The successful Customer Service Agent will be responsible for:
- Timely, complete resolution of problems
- Scheduling of on-site visits by the Technical Engineers
- Guaranteeing customer satisfaction by professional technical assistance standards
- Managing the collection feedback data related to the products
- Effectively recording and management of incoming cases
- Acting as first-line in troubleshooting
- Maintaining data accuracy within the working systems
The Customer Service Agent will have:
- Experience in a call centre environment or in a customer service support role
- High School Diploma or Bachelor's degree
- Strong phone and verbal communication skills along with active listening
- Knowledge of customer service practices and principles
- Familiarity with CRM systems
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
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