Workplace Team Member

3 months ago

London, United Kingdom ISS Facility Services Full time

**Contract: Professional & Technology Services**

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**Location: London**

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**Hours of work: 40**

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**Contract Type: Permanent**

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**Within the position of Workplace Team Member, you will be working as part of the Workplace Team, curating a workplace experience that increases well-being, productivity and enhances company culture that our end users want to be a part of.**

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**As Workplace Team Member, you will actively seek opportunities to improve the onsite service experience and deploy new initiatives in line with the ISS Global Strategy.**
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**As part of our placemaking ethos, you will drive a key part of the customer touchpoint journey, as an ambassador of exceptional customer service for ISS and its clients.**

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**Key Responsibilities**

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- **Own the ISS touchpoint journey and provide an exceptional workplace experience for customers and visitors****:

- **As a brand ambassador of ISS, you will be responsible for ensuring all site procedures and standards are met****:

- **Consistently follow the ‘Entering the Building’ touchpoint standards and ensure Reception spaces remain immaculately presented****:

- **Take ownership of all workplace areas ensuring a high standard of presentation, cleanliness and functionality throughout****:

- **Work as part of the Workplace Team providing seamless and effective delivery of all services including: Reception Area, Service Areas, Clubroom, open office areas and meeting rooms, post room, Workplace Experience, Workplace Support and events****:

- **Leading the Hospitality operation across all service areas, ensuring sufficient level of service is provided, including managing and maintaining adequate stock levels****:

- **Liaise with client EA’s on a daily basis to ensure we are providing the right level of support; including event and venue management****:

- **Effectively manage the switchboard service, including both internal and external incoming calls****:

- **Establish good working relationships with the customers, with a focus on the Senior Executives; to be recognised as the natural go-to person and a trusted partner to deliver on our value proposition****:

- **Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operation****:

- **Liaising with onsite service desk to effectively manage client requests across FM and IT***

**Professional and Personal Competencies/Qualifications**

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- **Relevant corporate/hospitality/customer service experience****:

- **Experience using systems such as Microsoft Office (Word, Excel and PowerPoint)****:

- **High degree of accuracy****:

- **Excellent communication skills (English - written and spoken)****:

- **Good time management****:

- **Impeccable personal presentation****:

- **Excellent customer service skills and a ‘can-do’ attitude****:

- **Ability to work on own initiative and as part of a team****:

- **Motivated, committed and flexible***

**The Company**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.**
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**Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.**

**We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

**ISS is proud to be a diverse and inclusive employer.**

**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background**
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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.**

**If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link**:TalentPlace

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