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Workplace Senior Team Member

5 months ago

London, United Kingdom ISS Facility Services Full time

**Contract: Professional & Technology Services**

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**Location: London**

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**Hours of work: 40**

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**Contract Type: Permanent**

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**Within the position of Workplace Senior Team Member, your role will support the management of the workplace experience team to create a workplace environment that increases well-being, productivity and enhances company culture that our end users want to be a part of.**

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**As part of our placemaking ethos, you will drive a key part of the customer touchpoint journey as you architect an experiential delivery across your team and function as well as being an ambassador of exceptional customer service for both the client and ISS.**

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**Key Responsibilities**

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- **Create a placemaking environment through efficient delivery of the core Front of House touchpoint journey****:

- **Ensure all client requests are fulfilled in a courteous, efficient and professional manner at all times****:

- **Ensure all calls are answered promptly and in a professional, friendly and polite manner****:

- **Place hospitality orders as and when necessary****:

- **Assist with the ordering and deliveries as required****:

- **Support hospitality function if required****:

- **Comply with all Company and Client policies and procedures, statutory regulations relating to your workplace, this will include but not limited to fire; health and safety; hygiene; working safely; COSHH****:

- **Meeting Room Management - to ensure all meeting rooms standards are maintained and a daily record kept of room checks***

**Professional and Personal Competencies/Qualifications**

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- **High degree of accuracy and attention to detail****:

- **Excellent communication skills at all levels****:

- **Ability to prioritise and meet deadlines****:

- **Determined to deliver a dynamic service****:

- **Motivated, committed and flexible****:

- **Ability to work with discretion****:

- **Calm and logical, professional mind set****:

- **Strong team player with the ability to work independently****:

- **Understand the important of HSEQ & CR***

**The Company**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.**
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**Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.**

**We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

**ISS is proud to be a diverse and inclusive employer.**

**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background**
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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.**

**If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link**:TalentPlace