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Workplace Team Member

5 months ago

London, United Kingdom ISS Facility Services Full time

**Contract: Professional & Technology Services**

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**Location: London**

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**Hours of work: 40**

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**Contract Type: Fixed Term Contract**

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**In Livv Workplace we create places that work, think and give. You will form a key part of this placemaking culture, driving the customer touchpoint journey, as an ambassador of exceptional workplace experience for both the client and Livv.**

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**Within the position of Client Service Team Leader, you will be working as part of the workplace experience team, curating a workplace environment that increases wellbeing, productivity and enhances company culture that our end users want to be a part of. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with the ISS Global Strategy.**

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**Key Responsibilities**

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- **Own the touchpoint journey and user centric concepts**:

- **Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition**:

- **Engage with all key stakeholders so as to ensure a collaborative and efficient approach and a swift response to all service requests**:

- **Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations**:

- **To focus on curated experience and drive the agenda for our end users and customer**:

- **To work as part of the workplace team within Front of House providing seamless and effective service delivery**:

- **To process all meeting room requests efficiently in line with the client meeting room management system**:

- **To assist in the training of where necessary other Client Services and Network Team Members**

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**Professional and Personal Competencies/Qualifications**

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- **Relevant customer service experience**:

- **Ideally have experience working with systems (e.g. MS Office)**:

- **High degree of accuracy**:

- **Excellent communication skills**:

- **Good time management**:

- **Ability to work on own initiative and as part of a team**:

- **Motivated and flexible**:

- **Health & Safety knowledge**:

- **Ability to adapt to a different clientele however, remain professional**

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**The Company**

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**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.**

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**Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.**

**We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**

**ISS is proud to be a diverse and inclusive employer.**

**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background**

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**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.**

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739***

**To find out more about what we do