Service Co-ordinator

1 month ago


Ashford, United Kingdom Unite People Limited Full time

Service Co-Ordinator - Kent

Are you searching for your next career challenge within the construction industry? Our client has a rare and exciting opportunity within our rapidly expanding service department located in Ashford (Kent) for a **Service Co-Ordinator**. You will be a fundamental part of the service team providing the business and our customers with a first-line service desk.

About us

Our client specialises in specific verticals across the construction industry with a strong focus on securing people and property with bespoke, out-of-the-box product solutions. Operating throughout the United Kingdom and EMEA and Gulf, we partner with some of the most influential international manufacturers, ensuring that our client-base receives the best possible solutions for their requirements.

They have the ability to offer unique solutions that influence change within the construction industry has driven company growth. They're not just another ‘entrance expert’ they are thought leaders, industry influencers and drivers of change. It is their passion to do what’s right for not only their clients and employees, but also the sectors they work within. To drive change, they work with highly commended awarding bodies such as LPCB and Secured by Design.

**Your Life as a Service Co-Ordinator**

As a **Service Co-Ordinator**, you will be responsible for a range of areas such as providing customers with a competent and accessible point of contact for all emergency callout enquiries, planning preventative maintenance & repair visits for our engineers across the country whilst answering other customer-related queries.

It is vital within this role that you are a confident communicator, process-orientated and have a high level of attention to detail. Our client believe that our people are the driving force behind our company success.

**Your brief as a Service Co-Ordinator**
- To provide customers with a competent and accessible first point of contact.
- Logging & planning callouts to engineers.
- Planning of maintenance & repair visits to engineers.
- Raising all service-related purchase orders.
- To generate and provide RAMS to customers.
- Working with client portals and completing client forms.
- To liaise with engineers on a day-to-day basis regarding booked work and callouts.
- Providing holiday cover for other members of the Service Department.

**And what’s expected of you**
- High level of attention to detail and process orientated.
- Good geographical knowledge.
- Excellent telephone manner.
- Competent IT user - experience of MS Office and Sage 50 desirable
- Operates in line with company values & behaviours.
- An effective communicator - written and verbal.
- Strong organisational skills

Thery offer a great salary and a range of benefits. This role is perfect for an individual who’s looking to make their mark in a growing department. You will be required to work at our office in Ashford (Kent). You’ll receive generous annual leave plus 8 bank holidays and your birthday off, a Company Pension Scheme, Life cover, Healthcare plan and retail discounts.

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SCo-OrdKent



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