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Customer Support Administrator

4 months ago

StokeonTrent, United Kingdom BOHSA LTD Full time

Are you ready to join our dynamic team and take your admin & customer service skills to the next level? BOHSA LTD is looking for a full-time Customer Support Administrator to provide a top-notch service to our valued clients and training partners.

As a Health and Safety Agency, we pride ourselves on going above and beyond to meet our client’s individual needs. In this role, you will be an integral part of our Customer Support team by completing daily tasks that help us set the standards and working closely with all departments to ensure exceptional service.

This position requires someone who can thrive in a fast-paced, ever-changing environment. Attention to detail, integrity, initiative, and the ability to enjoy admin tasks are essential. You will be responsible for using our CRM system, Microsoft Excel, and our own developing systems to handle various administrative duties.

**Responsibilities**
- Efficiently managing the creation and amendments of bookings.
- Proactively following up with clients to gather necessary course requirements.
- Ensuring clients receive comprehensive joining instructions before each course.
- Conducting morning calls to provide timely course updates and address any concerns.
- Issuing and securely delivering certifications to successful participants.
- Handling invoices and purchase orders in a timely and accurate manner.
- Sending course reminders to participants to ensure optimal attendance.
- Managing delegate tracker for seamless course coordination.
- Handling post-related tasks in a prompt and efficient manner.

In return for your dedication and hard work, we offer an open-minded and supportive work environment that will help you exceed your own expectations You will have the opportunity to contribute to the development of our business and systems, and we provide ongoing staff training to help you grow in your role.

Other perks of joining our team include a competitive salary, free access to the onsite gym, free parking, a company pension, and a range of other benefits and opportunities.

If you are a detail-oriented individual with a passion for providing outstanding customer support, we want to hear from you. Join BOHSA LTD and be part of a team that is committed to making a positive impact in the Health and Safety industry.

This is a full-time, in office position (Monday to Friday 09:00AM - 17:30PM - 37.5 hours per week) with some wiggle-room for flexibility/remote working, including 20 days annual leave plus bank holidays, Birthday leave and additional leave for each year of service.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer support: 1 year (preferred)

Work Location: In person