Customer Service Officer

2 months ago

London, United Kingdom Adecco Full time

**Customer Accounts Officer and Inspector**

**£16.82 per hour PAYE / £22.04 per hour Umbrella**

**3-month initial assignment (possibility of extension)**

**35 hours a week (Mon-Fri)**

**Hybrid working**

**ASAP Start***

**Role Purpose**:

- To assist, as part of a team, in the recovery of arrears for Non-Domestic Rates, Business Improvement District (BID) balances and Council Tax accounts.
- Use office computer systems to maintain accurate records of payments and arrangements (including those made at Liability Order and Committal court hearings).
- Pro-active contact with customers to recover arrears and deal with associated customer contacts in a professional and timely manner.
- Check and issue bills, recovery notices, enforcement documents and enquiry forms to ensure prompt collection and enforcement of Non-Domestic Rates, BIDs and Council Tax - including the referral of cases to enforcement agents (bailiffs) and other appropriate proceedings.

***

**Key accountabilities**:

- To acquire and maintain a working knowledge of Council Tax, BIDs and Non-Domestic Rates legislation, the office computer systems, security measures, office policies and procedures, so that the following duties are carried out accurately and correctly.
- To maintain the Council Tax records for the arrears team using office computer systems in accordance with laid down procedures.
- To ascertain and check all necessary information, using permitted sources and by liaison with other Local Taxation and council sections and outside organisations. To carry out further enquiries and investigations as necessary to verify circumstances
- Refer more complex and contentious matters to senior management
- To check and dispatch system generated documentation (including rolling review forms, bills, reminders, summonses, Pre-enforcement letters, committal warnings and committal summonses).
- To assist in the checking of summons prelists, liability order lists, civil enforcement agent (bailiff) prelists and other arrears listings to ensure appropriate enforcement action is taken, recovery action held or cancelled when necessary, or that recommendations/referrals are made to a more senior officer.
- To use negotiating skills and exercise discretion to make and monitor arrangements with defaulting Council Tax customers
- In conjunction with the returns on financial information request forms, determine suitable cases and issue the necessary documentation for attachments of earnings, deductions from Income Support/Job Seekers Allowance/Universal Credit and other eligible benefit, and referrals to enforcement agents (bailiffs). If appropriate, identify and refer cases for committal proceedings, attachment of member's allowances, Charging Orders, or insolvency proceedings.

**Knowledge and experience**:

- Demonstrate the ability to interpret Non-Domestic Rates, BIDS and Council Tax charges and account amendments
- Ability to use information from various sources to determine appropriate repayment terms, and to conduct negotiation discussions with customers
- Ability to use a computerised accounts system to accurately maintain and update Council Tax records, to retrieve information and initiate the section's recovery procedures.
- Ability to respond to customers enquiries: in writing, electronically, face to face and at Magistrates Court.
- Ability to manage own workload and re-prioritise work according to changing work environment.
- A recent role in a Council Tax or Business Rates environment or to demonstrably have the necessary skills and knowledge for this position

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Rebecca Evans

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