Operations Manager Uk + Netherlands

4 days ago


Mayfair, United Kingdom JBC Full time

The Retail Operations Manager works closely to the Regional Operations Director EMEI and the General Manager UK & Netherlands in order to coordinate the Retail operations activities with the local Operations Manager (and Store Managers when appropriated)and contributes to run properly all back of house activities within the assigned perimeter.

You will be responsible of ensuring the compliance of In-Store Retail Operations to Company policies and procedures, with the aim to enhancing Client expectations and experience.

Some Responsibilities:

- Oversee the proper retail execution of Cicero and in-store operations guidelines;
- Master the usage of the Revolution system, in all areas related to stock transfer, stock arrivals and payments
- Lead the proper organization and execution of all back of house areas, stock rooms, maintenance rooms, alterations, rest rooms, and hold areas
- Coordinate the running of the store facility, including cleaning, repair, and replacement of damaged fixtures, furniture, registers, and other related items
- Train newcomers on retail operations (Cicero/Revolution, etc.) and back office procedure
- Gather and share best practices amongst store network
- Animate Operations community, sense of belonging and ensure this community is always trained and up to date with latest guidelines and procedures

Working from their head office in London 5 x a week.


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