Servicenow Business Analyst/ Business Process

3 weeks ago

London, United Kingdom Global Technology Solutions Ltd Full time

ServiceNow Business Analyst/ Business Process Consultant
An exciting opportunity has arisen for a ServiceNow Business Analyst/ Business Process Consultant to join well established blue chip organisation.
The primary role of the Business Analyst (BA) or Business Process Consultant (BPC) is to work closely with customers to gather and document business requirements, working with the technical team to ensure the design that meets specifications based on businessneeds, whilst always considering the value to the client and ServiceNow best practice.

**Responsibilities**:
*Understand current processes, analyse "as-is" against best practise, and identify
areas for improvement and automation.
*Prepare and facilitate client workshops to define the "to-be" processes with
Sponsors, Stakeholders, and Subject Matter Experts.
*Define scope and ensure that design is based on out-of-the-box functionality and
customer requirements.
*Rationalise complex information and clearly articulate user needs to make them
understandable for both technical and non-technical teams.
*Develop relevant documentation for Waterfall/Agile approaches, such as; functional
specifications, gap analysis reports, process flow diagrams, roadmaps, epics and
stories.
*Ensure that stories are fully understood and that they include a clear business
requirement and acceptance criteria.
*Manage backlog refinement, prioritisation and estimation of stories.
*Provide a bridge between the business and technical teams to ensure a collaborative
approach to resolve business problems and technology issues.
*Assist teams to write test cases and provide support during UAT, to verify and
document defects and enhancements.
*Prepare training materials and hold train the trainer or user training sessions as
required.
*Promote continuous process improvement practices, conduct and contribute to lessons
learned exercises.
Qualifications, skills and experience:
*4+ years of process analysis, improvement and automation consultancy experience.
*2+ ServiceNow implementation exposure.
*ServiceNow Certified System Administrator mandatory, ServiceNow Certified
Implementation Specialisations preferable.
*Process consultancy related certifications or knowledge of ITIL, Lean/ SixSigma,
DevOps, Agile.
*Project Management related certifications such as PRINCE2 an advantage.
*Familiarity with influencing, relationship management and collaboration techniques.
*Excellent communication skills (both written and verbal) with strong presentation
facilitation skills.
*Must be prepared to travel.
*Must have legal authorisation to work in the UK.
Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

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