Customer Services Sales Advisor

2 weeks ago


London, United Kingdom AWD online Full time

**Customer Services Sales Advisor / Client Retention Specialist** who has excellent listening, negotiation and problem-solving skills is required to retain existing clients from cancelling their service with a well-established company.

**FULL TRAINING PROVIDED**

**SALARY**:£20,000 per annum (Basic Salary) + £10,000+ (Uncapped Commission)

**LOCATION**:Remote Working

**JOB TYPE**:Full-Time, Permanent

**WORKING HOURS**:37 Hours per Week, Monday to Friday 8:45 - 17:00

**JOB OVERVIEW**

We have a fantastic new job opportunity for a Customer Services Sales Advisor / Client Retention Specialistwho has excellent listening, negotiation and problem-solving skills.

The company have amazing people who are the driving force, the inspiration and foundation of their company. Their thriving culture can be broken down into four components: Client. Team. Win. Innovate.

The actively look for prospects who:

- Are passionate about client success
- Enjoy collaborating with others
- Strive to exceed expectations
- Move boldly in the quest for superior and best in market solutions

Working as the Customer Services Sales Advisor / Client Retention Specialist you will join a team that specialise in retaining existing clients from cancelling their service.

As a Customer Services Sales Advisor / Client Retention Specialist you will be:

- Resilient and target driven, you thrive in a competitive/transactional environment
- Able to manage large workloads whilst maintaining excellent client focus with the ability to communicate effectively on all levels and able to handle difficult situations and conversations
- A resourceful contributor who thrives on retaining existing business and provided first class customer service, you deliver with precision
- A proactive individual who sees opportunities where others see challenges
- Comfortable with using tools to support remote collaboration, such as video conference technology or by other means

**APPLY TODAY**

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

**DUTIES**

Your duties as a Customer Services Sales Advisor / Client Retention Specialist include:

- Providing the best solution to the client to prevent them from cancelling their agreement
- Accurately updating client agreements, accounts, paperwork, and the CRM system in a timely manner
- Managing pipeline and cancellation requests within specified SLA’s
- Articulating the company’s value proposition
- Effectively negotiating Win/Win scenarios benefiting all parties
- Achieving or exceeding all assigned KPI measures around targets/calls and case management

**CANDIDATE REQUIREMENTS**
- A confident communicator who is able to quickly build relationships over the telephone
- A natural solution finder approach who thrives on resolving problems and troubleshooting
- Experienced in objection and rejection handling
- A target driven person with a sales mentality to exceed expectations
- Knowledgeable of Full Leasing / Rental & Purchase Portfolio within UK & ROI Retention's Team (additional product training provided)

**Other relevant and beneficial skills could include**:

- Experience working within retention's / handling complaints / Account / Client Management
- Customer service qualification and/or experience
- A growth mindset with some super transferable skills which will help to build a platform for success in the Team
- Coping strategies to enable you to effectively handle and manage rejection
- Advanced organisational skills
- Worked towards targets and KPIs previously

**COMPANY BENEFITS**

Some of the company benefits you can expect to receive are:

- 25 days annual leave plus Bank Holidays
- Pension
- Life assurance
- Plus 100’s of discounts to be had

**HOW TO APPLY**

JOB REF: AWDO-P9683

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work remotely from home. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.


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