Housing Management Officer

3 weeks ago

Darlington, United Kingdom JohnJasper Care Full time

Weekly pay

PAYE

Reporting to Housing Team Leader

**JOB PURPOSE**:
To carry out housing management duties in a specific area of the town, in close liaison and partnership with tenants, residents, members, other sections and departments and voluntary and statutory organisations to promote and develop inclusive and sustainable areas

**MAIN DUTIES/RESPONSIBILITIES**

1. Tenancy Matters - Involving a wide variety of individual tasks associated with enforcement of housing policy, for instance alterations, social problems, tenancy support, neighbour nuisances.

2. Liaison - Working closely with other sections, departments and outside agencies to provide a holistic approach to housing management issues.

3. Housing Maintenance - Visiting and inspecting properties and the general area resulting from tenant enquiries and estate inspections - scheduling all work required and ordering via the computer, to ensure best quality/price is achieved.

4. Void Properties - Carrying out void property inspections and prepare schedule of repair/decoration, arrange and undertake accompanied views, completing all tenancy documentation and computer records to ensure that properties are let as efficiently and expeditiously as possible.

5. Rent Control - Monitoring individual cases, provide advice, liaising closely with Housing Benefits, Legal Services and taking appropriate recovery action, culminating in eviction where necessary.

6. Housing Applications - Interview applicants, input, visiting and completing computer reports, liaising closely with partner organisations as appropriate, identify suitable applicants and offer property to ensure effective use of the property.

7. Care of the Estates - Quality control of estate management functions by regular checks and estate inspections, undertaken in partnership with residents, members, other sections, departments and organisations, as appropriate.

8. Major Works - Work in close liaison and partnership with the Asset Management Team and Services Managers, assist in the delivery of major programmes of work, by liaising with tenants on matters such as programmes of work, tenants choice items and liaison with contractors.

9. Correspondence and Reports - Respond to written and verbal enquiries, prepare reports, provide regular articles for tenants/residents newsletters.

10. Effective Working - Work with Ward Councillors/MP/tenants and their representatives, voluntary and statutory agencies to ensure effective communication and development of good working relations to promote inclusive, sustainable communities.

11. Ensure that you work in line with all the Council’s policies and procedures and ensure that you are aware of your obligations under these.

12. Behave according to the Employees’ Code of Conduct and ensure that you are aware of your obligations and responsibilities re: conflicts of interest, gifts, hospitality and other matters covered by the Code.

13. Carry out your role in line with the Council’s Equality agenda.

14. To comply with health and safety policies, organisational statements and procedures, report any incidents / accidents/ hazards and take a pro-active approach to health and safety matters in order to protect yourself and others.

15. Any other duties of a similar nature related to this post that may be required from time-to-time.

16. Darlington Borough Council and schools within the Borough are committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment.

17. This post is deemed to be a ‘Customer Facing’ role in line with the definition of the Code of Practice on the English language requirement for public sector workers.

**Essential Criteria**

Approximately two years previous experience of working in a housing environment or related field

Approximately two years’ experience of property inspections, including identifying appropriate repair and maintenance needs

Ability to work alone in sometimes difficult environmental situations with clients who have challenging behaviour.

Experience of account monitoring

Ability to create effective working relationships with partners and agencies

IT literate, capable of using MS Word/Excel and office packages

Ability to interpret and present written and verbal information effectively

Ability to work under pressure and to tight deadlines

Ability to prioritise work and meet deadlines in a challenging and changing environment

Ability to build and maintain relationships with a wide range of audiences

Ability to work on own initiative, whilst being an effective member

Be of a caring disposition and demonstrate empathy, whilst ensuring that the situation is managed appropriately

Ability to communicate both orally and in writing to a wide range of audiences

The ability to communicate at ease with customers and provide advice in accurate spoken English

Capable of independent travel to carry out the requirements of the post

**Desired

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