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Customer Claims Administrator

4 months ago

Glasgow, United Kingdom CCA Recruitment Group Full time

**Customer Claims Administrator**
- Monday to Friday - 35 hours per week (between 8.30am - 5.30pm)
- Starting salary £19,838, up to £22,696
- Glasgow City Centre
- Hybrid working
- Permanent

CCA Recruitment Group is working together with Scottish Friendly, who are thriving and very well known in the world of financial services, they have over 160 years’ worth of history and offer a variety range of products and services. As a duo we are looking to recruit and find dedicated individuals who care about their customers and aim to resolve their issues as quickly as possible.

**Key Responsibilities**
- Dealing with a varied amount of claims
- Ensuring we reach the correct outcome for the customer
- Ensuring claims are completed in a timely manner
- Engage with customers via telephone or in written format to come to a resolution
- Listen to customer requirements and present appropriate solutions
- Work with other internal teams to ensure a timely, accurate investigation
- Ensure the highest standard of customer service at all times
- To accurately record all information necessary

**To be considered for this role, you must have**:

- Experience in processing claims
- Good attention to detail with ability to complete technical work to a high standard
- Managing personal workload
- Good communication skills - both verbal and written

**Interviews are happening and we are keen to speak with you**

**Disclaimer**

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database.

**Job Types**: Full-time, Permanent

**Salary**: £19,838.00-£22,696.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Life insurance
- Private medical insurance
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Application question(s):

- Do you have experience working in a previous Claims Administrative role?

Work Location: One location

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