Receptionist/administration

2 weeks ago


Liverpool, United Kingdom Westminster Medical Centre Full time

_Dr Kalyan (Male GP)_
- Dr Aggarwal (Female GP)_

**Westminster Medical Centre**

**Aldams Grove**

**Kirkdale**

**Liverpool**

**L4 3TT**

**Tel: 0151 922 3510**

**Fax: 0151 922 6071**

JOB TITLE: Receptionist/Admin
**REPORTS TO: Partners**

**HOURS: 30 hours per week**

**Job summary**:
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Job responsibilities**:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Pulling/filing notes for surgeries and updating as necessary
- Filing post in medical records
- Fax and photocopy as requested

Reception
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Answer telephones
- Deal with patient queries

Appointments
- Process appointment requests for today/future appointments from patients by telephone and in person.
- Deal with visits/requests

**Prescription clerk**

Requesting prescription on instruction of patient

Send to clinician in a timely manner
Computer
- Registrations of new patients - computer data entry and medical records
- Process patients’ changes of address - computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines

Telephone
- Have working knowledge of telephone/bleep system, during and after hours
- Cover for telephonist when necessary

Other Tasks
- Clear rooms after surgeries
- Ensure building security - have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers

**Scanning duties**

Sort and date stamp all incoming patient-related mail.

Scan patient-related documents onto their medical record using read codes as agreed by the clinical team

Add any additional information about the source of the document

Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information

Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale

Scan all internal paper documents on to the relevant patients’ record and then store the documents in line with surgery procedures.

**Read coding**

Identify relevant clinical information contained in patient correspondence

Code and if appropriate free text the clinical information on to the patient record

Deal with queries relating to coding

**Workflow**

Deductions of medical records

GP2GP

Registering new patients

**Summarising records**

Electronically recording patient Lloyd George to Emis web in a timely manner.

**Practice meetings**

Participate in practice meetings (Practice, safeguarding, GSF, PPG)

**Safeguarding**

Be fully aware of and adhere to all aspects of safeguarding. Know who the appropriate person to contact is and report any concerns they may have immediately.

**KPIS**

Assist in achieve Practice targets

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection haza



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