Customer Service Assistant

2 weeks ago


Cowbridge, United Kingdom Jennifer Griffiths Recruitment and Training Ltd Full time

My client is looking for a Customer Service Assistant to start asap on a temporary to permanent basis.

As a Customer Service Assistant, you will:
Be a champion for our growing customer base

Respond to customer support queries and investigate problems through to resolution

Investigate problems through to resolution

Become an expert on our products and be able to demonstrate these to customers Help customers identify training needs and link to available training and resources Understand the customer journey

Analyse customer data to inform and identify best practice and engagement

Help in other areas of the business where and when needed

Skills, knowledge & experience

Essential:
A clear and confident communicator, verbally and in written/presentation form

Enjoy a challenge - a competent and proactive problem solver

Ability to work as a team player, in a remote working environment. You will be required to collaborate within the Customer Success team and with other areas of the business

Enjoy working in a fast paced environment

Attention to detail

Proficient in MS Word and Excel

Monday to Friday 7.5 hours per day working in the office 2-3 days a week then working from home remotely

£10.26 per hour

**Job Types**: Full-time, Temp to perm

**Salary**: £10.26 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location



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