Customer Service Advisor

4 weeks ago


Cowbridge, United Kingdom Jennifer Griffiths Recruitment and Training Ltd Full time

My client is looking for a Customer Service Assistant to start asap on a temporary to permanent basis.

As a Customer Service Assistant, you will:
Be a champion for our growing customer base
Onboard and support new customers with their adoption of the products
Respond to customer support queries and investigate problems through to resolution
Investigate problems through to resolution
Become an expert on our products and be able to demonstrate these to customers
Help customers identify training needs and link to available training and resources
Understand the customer journey
Analyse customer data to inform and identify best practice and engagement
Help in other areas of the business where and when needed
Skills, knowledge & experience

Essential:
A clear and confident communicator, verbally and in written/presentation form
Enjoy a challenge - a competent and proactive problem solver
Ability to work as a team player, in a remote working environment. You will be required to collaborate within the Customer Success team and with other areas of the business
Enjoy working in a fast paced environment
Attention to detail
Proficient in MS Word and Excel
Monday to Friday 7.5 hours per day working in the office 2-3 days a week then working from home remotely

£10.26 per hour

**Job Type**: Temp to perm
Contract length: 3 months

**Salary**: £10.26 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: One location



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