Customer Service Advisor
4 weeks ago
My client is looking for a Customer Service Advisor to start asap on a temporary to permanent basis.
- Be a champion for our growing customer base
- Onboard and train new customers on existing products
- Respond to customer support queries
- Investigate problems through to resolution
- Become an expert on our products and be able to demonstrate these to customers
- Help customers identify training needs and link to available training and resources
- Understand the customer journey
- Analyse customer data to inform and identify best practice and engagement
- Help in other areas of the business where and when needed
Skills, knowledge & experience
Essential:
- A clear and confident communicator, verbally and in written/presentation form
- Enjoy a challenge - a competent and proactive problem solver
- Ability to work as a team player, in a remote working environment. You will be required to
collaborate within the Customer Success Team and with other areas of the business
- Enjoy working in a fast paced environment
- Attention to detail
- Proficient in MS Word and Excel
Working Monday to Friday 9am - 5pm
£10.50 - £11.00 per hour
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
**Salary**: £10.50-£11.00 per hour
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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