Customer Service Coordinator

7 days ago


Leicester, United Kingdom The Caraires Consultancy Full time

**Leicester based - LE2 - Free parking available**

**Temporary ongoing**
**£12.73 per hour**
**Shift**:Thursday night - Sunday night / 12 midnight - 8am (28 hours pw)**

Our client, a housing association based in Leicester, are looking for Customer Service Coordinators to work full or part time. This is a challenging role which combines customer welfare, administration and quick thinking.

**The key responsibilities**:

- To answer calls and take any necessary steps to ensure the well-being of the customer
- To identify emergency situations and take the appropriate actions (including contacting emergency services and other professional agencies)
- To seek to provide first time resolution for all calls
- Carry out daily welfare calls to as directed by Resident Manager/Independent Living Neighbourhood Coordinators
- To handle relatively complex emergency repair requests and to recognise vulnerability and escalate timescales for repairs as necessary
- Carry out daily administration tasks
- Exceptional Customer Service Skills (experience delivering customer services within a pressurised environment is essential)
- Experience working with customers with vulnerabilities or mental health issues
- Flexibility - 365 operation
- Ability to empathise with customers
- Multi-lingual would be advantageous
- This role would suit somebody who has previously worked as a carer
- **Interested?**_
- Like us on Facebook_

The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated. To view our Privacy Policy, please go to our website.

Benefits of working through The Caraires Consultancy:
(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work.

**Job Type**: Temporary contract
Contract length: 8 weeks

**Salary**: £12.73 per hour

**Benefits**:

- On-site parking

Schedule:

- Night shift

Work Location: One location

Reference ID: SA3223



  • Leicester, Leicester, United Kingdom Spire Healthcare Full time

    Key ResponsibilitiesThe Customer Service Coordinator will be responsible for delivering exceptional customer service to patients, visitors, and staff at Spire Leicester Hospital. Key duties include responding to queries, resolving issues, and escalating concerns to relevant departments. The ideal candidate will possess excellent communication and...


  • Leicester, United Kingdom Office Angels Full time

    We are recruiting for an experienced Customer Service Coordinator to work in Syston working an 8 hour day Monday to Friday between the hours of 8am - 5pm, plus one Saturday in 4 although the day is a lot shorter either 8am - 1pm or 8am - 3pm and paid attime and a half Once trainng is completed in Syston they can offer some flexibility of working from...


  • Leicester, United Kingdom Office Angels Full time

    We are recruiting for an experienced Customer Service Coordinator to work in Syston working an 8 hour day Monday to Friday between the hours of 8am - 5pm, plus one Saturday in 4 although the day is a lot shorter either 8am - 1pm or 8am - 3pm and paid at time and a half Once trainng is completed in Syston they can offer some flexibility of working from...


  • Leicester, Leicester, United Kingdom NHS Full time

    Job SummaryThis is an exciting opportunity to join our dynamic team as a Customer Service Coordinator. You will be responsible for providing exceptional customer service, responding to queries, and resolving issues in a professional and courteous manner.Working closely with our colleagues, you will contribute to the development of policies and procedures...


  • Leicester, Leicester, United Kingdom Recra Consulting Full time

    About the RoleWe are seeking an experienced Sales and Customer Service Coordinator to join our dynamic team at Recra Consulting. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has strong sales skills.


  • Leicester, Leicester, United Kingdom Holiday Inn Leicester Full time

    About the Role">We are seeking a highly motivated individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience at Holiday Inn Leicester.As a key member of our front-of-house team, you will be on the front line,...


  • Leicester, Leicester, United Kingdom Project Partners Full time

    About the Job:Project Partners is seeking a skilled Customer Service and Administration Coordinator to manage the enrolment process for pilot training courses.Key Responsibilities:To coordinate the tracking and monitoring of new candidates, ensuring they receive the best possible service.To develop and maintain relationships with clients, providing tailored...


  • Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and...


  • Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** We are happy to offer hybrid working with this role; Whilst you are in your probation period which is 6 months, you will be required to be in the office every day whilst you learn the role and complete training, once you have passed, you will then be required to be in the office for around 2/3 days per week...


  • Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** This role will include working on a shift pattern, Monday-Fridays, 11am to 5pm and could include a rota for occasional Saturday working 9am-12pm. We are happy to offer hybrid working with this role; Whilst you are in your probation period which is 6 months, you will be required to be in the office every day...


  • Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** This role will include working on a shift pattern, Monday-Fridays 8am-6pm and could include a rota for occasional Saturday working 9am-12pm. We are happy to offer hybrid working with this role; Whilst you are in your probation period which is 6 months, you will be required to be in the office every day...


  • Leicester, United Kingdom Vistry Group Plc Full time

    Customer Service Coordinator - Leicester, England In a Nutshell… We have a new opportunity for a Customer Service Coordinator to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire.As our Customer Service Coordinator you provide an exceptional customer care service to all Vistry Clients in accordance with the...


  • Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£20,319.00** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest...


  • Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...


  • Leicester, Leicester, United Kingdom CV-Library Full time

    Are you a highly motivated and organized individual looking for a new challenge? We're seeking an Order Administrator to join our team at KP Snacks, based at the East Midlands Gateway. This is an exciting opportunity to work in a dynamic and fast-paced environment where your skills and experience will make a real difference.We believe in giving back and...


  • Leicester, United Kingdom Vistry Group PLC Full time

    Customer Service Coordinator - Leicester, England In a Nutshell… We have a new opportunity for a Customer Service Coordinator to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire. As our Customer Service Coordinator you provide an exceptional customer care service to all Vistry Clients in accordance with the...


  • Leicester, United Kingdom Vistry Group PLC Full time

    Customer Service Coordinator - Leicester, England \In a Nutshell… We have a new opportunity for a Customer Service Coordinator to join our team within Vistry North East Midlands, at our office in Enderby, Leicestershire. As our Customer Service Coordinator you provide an exceptional customer care service to all Vistry Clients in accordance with the...


  • Leicester, Leicester, United Kingdom Vistry Group PLC Full time

    We are seeking an experienced Customer Service Coordinator to join our team in Leicester, England. The successful candidate will be responsible for providing exceptional customer care services to Vistry clients, managing reported defects from handover for 24 months.Benefits of the role:Competitive basic salary: £25,000 - £35,000 per annumUp to 33 days...


  • Leicester, Leicester, United Kingdom Service Care Solutions Full time

    We are looking for a highly organized and efficient School Meals Coordinator to join our team at Service Care Solutions. In this role, you will be responsible for coordinating the logistics of food production and service, including receiving meal numbers, checking special dietary requirements, and planning the preparation of meals.You will also be...

  • Service Coordinator

    7 months ago


    Leicester, United Kingdom Concept Resourcing Full time

    Are you passionate about delivering exceptional customer service? Are you a master at coordinating and organising tasks with finesse? If so, we have an exciting opportunity for you to become our clients next Service Coordinator! As a Service Coordinator, you will be at the heart of our clients' operations, ensuring smooth communication, efficient planning,...