Service Coordinator

2 weeks ago

Leicester, United Kingdom Concept Resourcing Full time

Are you passionate about delivering exceptional customer service? Are you a master at coordinating and organising tasks with finesse? If so, we have an exciting opportunity for you to become our clients next Service Coordinator

As a Service Coordinator, you will be at the heart of our clients' operations, ensuring smooth communication, efficient planning, and seamless coordination between our clients valued customers, talented engineers, and dedicated support teams. You'll play a vital role in creating memorable customer experiences and keeping our clients projects running like a well-oiled machine.

**Your Responsibilities Will Include**:

- Coordinating technicians and subcontractors, managing appointments, and handling customer inquiries with grace and professionalism.
- Organizing necessary materials and equipment for various tasks, ensuring our team has everything they need to excel.
- Raising purchase orders for specialized subcontractors, plants, or access equipment required for specific tasks.
- Maintaining up-to-date knowledge of geographical locations to effectively assign tasks to technicians across the country.
- Updating management software, managing customer records, and creating comprehensive job files to streamline operations.
- Coordinating the paperwork associated with operational work, such as certifications, drawings, and manuals, to support technicians in completing their tasks.
- Ensuring smooth coordination of jobs requiring parts by raising stock requests, liaising with our logistics officer, and facilitating timely delivery to technicians, subcontractors, or clients.
- Auditing project/service-related activities, ensuring outstanding works are completed promptly and maintaining an organized workflow.
- Taking care of general administrative duties, including franking office mail and supporting the smooth functioning of the office.

**Required Skills and Qualifications**:

- **_ A Positive Attitude and Strong Work Ethic:_** You thrive under pressure, are highly motivated, and consistently meet deadlines.
- **_ Excellent Communication Skills:_** You can effectively communicate with individuals at all levels, ensuring clarity and building trust.
- **_ Stellar Team Skills:_** You excel at working collaboratively with teams and individuals, fostering professional relationships and delivering outstanding results.
- **_ Customer Service Savvy:_** You have a natural talent for providing exceptional customer service, going above and beyond to leave a lasting positive impression.
- **_ Problem-Solving Prowess:_** You possess the ability to identify and resolve issues in a way that benefits the business and complies with regulations.
- **_ Tech Savviness:_** You are proficient in using technology to streamline processes, save time, and deliver a polished and professional service.

**Package**:

- £25,000 - £29,000
- Full Time - 09:00 - 17:00
- 25 Days Holiday + Bank Holidays
- Pension
- Opportunity to buy an additional 5 Days Holiday

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