Level 4 Qualified Complain Handler

3 weeks ago


London, United Kingdom ITI Capital Limited Full time

**Company Overview**

ITI Capital Limited is an FCA-regulated multi-asset brokerage firm, based in The City of London, specializing in serving institutional and professional clients, as well as private equity investors.

Our focus at ITI Capital is to be the broker of choice for clients who require an expert, personal service in asset classes and account types, including Equities, ETFs, Futures, Options, FX, CFDs, ETFs, Managed Funds and Fixed Income.

**Hours**: Monday - Friday 9 am to 6 pm

We are currently looking for a Complaint Handler to work in a results-orientated, quality-controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a compliance team helping a financial service provider to resolve customer complaints.

**Role: -**

Manage, investigate, and resolve customer complaints in accordance with the company's internal procedures.

Complete Case Handling and Complaint Handling review

Carrying out case reviews, reviewing various provider responses and progressing cases through an agreed process flow

Review data and evidence gathered in line with the scope of the customer complaint to assess eligibility.

Where required, liaise with relevant 3rd parties via phone.

Produce required response letters.

Work with a claims management workflow system

Work closely with different business units and functions to understand the context of complaints and to formulate appropriate responses.

Prepare and present regular reports to management detailing complaints, actions taken, and outcomes.

Maintain accurate and timely records of complaints, from receipt through to resolution, in the company's complaints management system.

**Essential experience**:
Level 4 Qualification

Extensive case handling/complaint handling experience, within Financial Services

Experience in dealing with customers in a regulated environment

Ability to demonstrate decision-making using a holistic approach.

Excellent attention to detail and accuracy

Ability to work to demanding deadlines (workflow & time management)

Ability to attain and maintain specified quality and production targets.

Ability to work independently and as part of a rapidly changing team.

Demonstrate an ability to work with honesty, integrity, and trustworthiness.

Strong communication skills, with the ability to deal with dissatisfied customers professionally and empathetically.

Maintain high standards of professionalism and competence.

Good communication skills

Good letter-writing skills.

Good telephony skills

**Job Types**: Full-time, Temporary contract

**Salary**: £200.00-£250.00 per day

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

Work Location: In person



  • London, United Kingdom Diana Duggan UK Limited Remote Work Freelance Full time

    Our client is hiring Level 4 qualified Pensions and Investment Complaint Handlers to support a review project. You will be examining how different pension and investment products were sold, checking whether correct and appropriate procedures were followed. On top of being Level 4 qualified, you must also have knowledge of pension and investment products...


  • London Borough of Barnet, United Kingdom Qualiteach Ltd Full time

    Qualified Teacher - Barnet - MPS/UPS - Full time - Septemberstart - Mainstream primary school in a year 4 class. * Qualified Teacher to work in Brent * Qualified Teacher MPS/UPS * Qualified Teacher to start September 2024 * Must have QTS and experience working in a year 4 classAre you currently seeking a new role as a Qualified Teacher?Do you have QTS...

  • Media Claims Handler

    1 month ago


    London, United Kingdom Bruin Full time

    Ref: 36732Ready to Join a leading global insurance broker, who are on their search for a claims handler to join their Film & Media Team, in their amazing London offices.This role will be dealing a large bulk of claims from cradle to grave, focusing on all international business. These claims will vary from media, film, music and live events.As a Claims...

  • Level 4 Examiner

    4 weeks ago


    London, United Kingdom WSET Full time

    **Location**: Office-based in London SE1 and remote working (flexible working) **Salary**: Competitive ***: Subject to the instructions of the Level 4 Diploma Lead, and with maximum efficiency in terms of educational best practice, quality and quantity of output and customer service: - to contribute to the creation, marking and verification of WSET...


  • London, United Kingdom London School of Counselling Full time

    **About us** We are professional, innovative, supportive, and our goal is to provide counselling training that is dynamic, experiential, motivational and challenging. Our work environment includes: - Relaxed atmosphere - Growth opportunities - On-the-job training - Safe work environment We are looking for dynamic and innovative tutors to join our...

  • Account Handler

    1 month ago


    London, United Kingdom Harrison Holgate Full time

    **Account Handler** Working alongside a more experienced colleague as part of a team of 4 this individual will be responsible for global offshore contractors, with a subsection covering all marine business in the Middle East. This role is covering an existing book, which is also growing but is currently c $1.5m brokerage. The individual will be responsible...


  • Barnet, Greater London, United Kingdom Qualiteach Ltd Full time

    Qualified Teacher - Barnet - MPS/UPS - Full time - Septemberstart - Mainstream primary school in a year 4 class. Qualified Teacher to work in BrentQualified Teacher MPS/UPSQualified Teacher to start September 2024Must have QTS and experience working in a year 4 class Are you currently seeking a new role as a Qualified Teacher? Do you have QTS and worked in...

  • Claims Handler

    1 month ago


    North London, United Kingdom AMG Recruitment Full time

    We are hiring a Claims Handler for our client in their Finchley office. As a Claims Handler you play a crucial role in managing and facilitating the claims process for our clients. This position requires a dedicated and empathetic professional with strong problem-solving skills, attention to detail, and the ability to provide compassionate support to...


  • London, United Kingdom Skills Edge Training Full time

    As a Apprentice Handler, you will be involved in servicing and administering the insurance portfolios of clients in a timely, professional and cost-effective manner. You will have an understanding of the different classes of Insurance and how to assess a Client’s needs. You will understand the different routes to market, including Lloyds, the composite...

  • Call Handler

    5 hours ago


    London, United Kingdom IONIC Recruitment Full time €13

    Call Handler – Social Housing Finsbury Park 4 months temp, possibly longer £12.50ph The Company One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team...


  • London, United Kingdom IONIC Recruitment Full time €13

    Call Handler - Social Housing 4 months temp, possibly longer £One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a Call handler to help support the team within this role. Having previous...


  • London, United Kingdom Royal Free London NHS Foundation Trust Full time

    Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. We are looking for a complaints administrator to support the corporate complaints manager and the complaints process for the Royal Free Hospital site. You will be responsible for ensuring that new complaints and concerns are...

  • Level 4 Technician

    4 weeks ago


    London, United Kingdom Telent Technology Services Limited Full time

    Level 4 Technician When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure. Reporting to...


  • London, United Kingdom BRUIN Financial Full time

    Permanent - London, London **Ref**: 35006 Reinsurance Account Handler - £Excellent Open to upcoming individuals as well as senior level. Joining a market lead team with market share in a niche area as they continue further expansion with exciting plans. As an Account Handler you will have excellent experience in varying reinsurance products such as: -...

  • Case Handler

    3 days ago


    Surrey Quays, Greater London, United Kingdom Marston Holdings Full time

    Account Executive - Case Handler If the following job requirements and experience match your skills, please ensure you apply promptly. Camberley, Surrey Join Our Team as a Case Handler in Camberley, Surrey! Are you an effective communicator with a knack for managing ongoing cases? Do you thrive in a fast-paced environment where no two days are the same?...

  • Case Handler

    3 days ago


    Surrey Quays, Greater London, United Kingdom Marston Holdings Full time

    Account Executive - Case Handler If the following job requirements and experience match your skills, please ensure you apply promptly. Camberley, Surrey Join Our Team as a Case Handler in Camberley, Surrey! Are you an effective communicator with a knack for managing ongoing cases? Do you thrive in a fast-paced environment where no two days are the same?...

  • Level 4 Technician

    7 days ago


    London, United Kingdom Telent Technology Services Limited Full time

    Level 4 TechnicianWhen you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure. Reporting to the Duty...


  • London, United Kingdom Finitas Full time

    Senior Claims Handler – Complex Claims (European Medical Malpractice) London – 2 days per week in the office Finitas have partnered with a fantastic M&A (Re)Insurance business to identify a Senior Claims Handler to add to their team. This company hosts a fantastic working culture and actively promotes career progression throughout your time with them....


  • London, United Kingdom Finitas Full time

    Senior Claims Handler – Complex Claims (European Medical Malpractice) London – 2 days per week in the office Finitas have partnered with a fantastic M&A (Re)Insurance business to identify a Senior Claims Handler to add to their team. This company hosts a fantastic working culture and actively promotes career progression throughout your time with them....


  • London, United Kingdom Finitas Full time

    Senior Claims Handler - Complex Claims (European Medical Malpractice) London - 2 days per week in the office Finitas have partnered with a fantastic M&A (Re)Insurance business to identify a Senior Claims Handler to add to their team. This company hosts a fantastic working culture and actively promotes career progression throughout your time with them. ...