Patient Access Clinic Coordinator

6 months ago


WestonsuperMare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Do you thrive in a fast paced environment?

Do you want to make a contribution to the NHS?

Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you?

Have you got an interest in delivering excellent customer services?

The Patient Access Team has an exciting opportunity to join our dynamic team as a Patient Access clinic coordinator. This position is well suited to an individual looking to work and gain experience in a thriving and supportive team where training and development is paramount. The team has a unique trust wide insight into patient services.

The Patient Access Team provides a Monday to Friday 8.00 to 17.00 patient booking service. Post holders will be required to work shifts to cover these opening hours. The Patient access office is closed bank holidays.

Part time (30 hours per week)

Flexible/home/office working

The post holder will work within University Hospitals Bristol & Weston on our Weston site. The role includes, to book, cancel and alter patient appointments using the Trust’s Patient Administration System and will include ensuring this is done in accordance with the Patient Access Policy and local Referral to Treatment (RTT). The role of clinic coordinator is often the first point of contact for patients starting their treatment. The role is therefore responsible for setting a high level of patient care and reflecting the Trust’s Values. The department provides a quality patient booking service for all patients, including monitoring and booking the Trusts elective waiting lists in guidance with the trusts waiting time policies and procedures, ensuring maximum efficiency is gained from existing capacity. Ensuring patients are scheduled in line with local and national guidelines including responsibility for accurate data recording regarding outpatient appointments using trust patient access systems.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.



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