See more Collapse

Guest Services Agent

4 weeks ago

Edinburgh, United Kingdom 100 Princes Street (Edinburgh) Full time

**Guest Services Agent **Brand New Opening in Edinburgh this April**

**Incredible benefits**

**Be part of something extra-ordinary Joins us for our iconic 5-star hotel opening of 100 Princes Street in Edinburgh, Scotland.**

We are looking for a Guest Services Agent. This is a full-time role and will be reporting into the Guest Services Manager.

**Working pattern**: 4 days on 4 days off / 8am to 8pm

**We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment.**

As a Guest Services Agent you will be responsible for communicating with the guests before and after their arrival. You will maintain the guest’s profile updated and action regularly to update guest’s preferences and needs. Upon arrival you will receive guests with warm welcome while using the guest’s name throughout their stay.

**Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.**

We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally.

**100 Princes Street will be our first hotel in Scotland.**

The original building and its iconic features will be respectfully renovated, transforming it into an exclusive retreat on Edinburgh’s most famous street. With uninterrupted views of Edinburgh Castle, 100 Princes Street will replicate the boutique atmosphere of its sister property, Hotel 41, the most-loved hotel in London and TripAdvisor’s number one hotel in the English capital for over 10 years.

**What is in it for you?**
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Party and other Employee Recognition Events

**At a glance**:

- 100 Princes Street is home to 25 guest rooms and five suites.
- The hotel’s two signature suites - The Archibald and The Isobel - boast direct views of Edinburgh castle.
- The interiors of 100 Princes Street are inspired by Scottish explorers and their travels.
- Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite.
- A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle.
- All guest rooms are equipped with every mod-con, including charging points for a variety of devices.
- The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.
- We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK._

INDHOTEL

We have other current jobs related to this field that you can find below

  • Guest Service Agent

    3 weeks ago

    Edinburgh, United Kingdom Hilton Full time

    Guest Service Agent (Casual) **You are the Key to our success** WELCOME TO A WORLD OF FLEXIBILITY AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.**: - **Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make...

  • Guest Services Agent

    1 month ago

    Edinburgh, United Kingdom Red Carnation Hotels Full time

    Guest Services Agent *** Brand New Opening in Edinburgh this April*** Incredible benefits Be part of something extra-ordinary! Joins us for our iconic 5-star hotel opening of 100 Princes Street in Edinburgh, Scotland. We are looking for a Guest Services Agent. This is a full-time role and will be reporting into the Guest Services Manager. ...

  • Guest Service Agent

    4 weeks ago

    Edinburgh, United Kingdom DoubleTree by Hilton Edinburgh City Full time

    JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!  We are passionate about the...

  • Guest Service Agent

    4 weeks ago

    Edinburgh, United Kingdom Sheraton Grand Hotel and Spa Full time

    We are currently recruiting for a Guest Service Agent to join our award winning Front Office teamat **the Sheraton Grand Hotel & Spa.** Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our...

  • Guest Service Agent

    2 days ago

    Edinburgh, Edinburgh, United Kingdom Hampton by Hilton Edinburgh Airport Full time

    You are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE: Choose a work schedule that works for you When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether...

  • Guest Service Agent

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom DoubleTree by Hilton Edinburgh City Full time

    JOIN OUR FAMILYAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the...

  • Guest Service Agent

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom DoubleTree by Hilton Edinburgh City Full time

    JOIN OUR FAMILYAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the...

  • Guest Services Agent

    4 weeks ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £25,209.60 per annum. **Job Number** 24097770 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    3 weeks ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 23036037 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management We are currently recruiting for a Receptionist (Guest Service...

  • Guest Services Agent

    3 weeks ago

    Edinburgh, United Kingdom Hilton Full time

    The stories begin here at Waldorf Astoria Edinburgh - The Caledonian: Waldorf Astoria Edinburgh - The Caledonian, known locally as the “Caley”, was built in 1903 and is one of Edinburgh’s most significant landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway building hotel nestles in the shadow of Edinburgh...

  • Guest Service Agent

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Sheraton Grand Hotel and Spa Full time

    We are currently recruiting for a Guest Service Agent to join our award winning Front Office teamat the Sheraton Grand Hotel & Spa.Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One...

  • Guest Service Agent

    3 weeks ago

    Edinburgh, United Kingdom Hilton Full time

    Guest Service Agent **WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE***: - ** No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised...

  • Guest Service Agent

    4 weeks ago

    Edinburgh, United Kingdom Hilton Full time

    Guest Service Agent Here there's always (a) room for you! **WELCOME TO A WORLD OF OPPORTUNITIES**-**No two days are the same at Hampton by Hilton Edinburgh Airport. There is a 'buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised by a genuine desire to want to constantly...

  • Guest Service Agent

    2 days ago

    Edinburgh, United Kingdom Hampton by Hilton Edinburgh Airport Full time

    DescriptionYou are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE:  Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare...

  • Kitchen Guest Service Agent

    4 weeks ago

    Edinburgh, United Kingdom Hilton Full time

    **WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of...

  • Guest Service Agent

    1 month ago

    Edinburgh, United Kingdom RBH Full time

    DoubleTree by Hilton Edinburgh City , 34 Bread Street, Edinburgh, Edinburgh, EH3 9AF SHARE: JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors...

  • Guest Services Agent

    4 weeks ago

    Edinburgh, United Kingdom Marriott International Full time

    Additional Information Salary: £25,209.60 per annum.Job Number 24097770Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARY We are currently recruiting for a...

  • Guest Services Agent

    1 month ago

    Edinburgh, United Kingdom Marriott Full time

    Additional Information Salary: £25,209.60 per annum. Job Number 24095076 Job Category Rooms & Guest Services Operations Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY We...

  • Guest Services Agent

    1 month ago

    Edinburgh, United Kingdom Marriott International Full time

    Additional Information Salary: £25,209.60 per annum.Job Number 24095076Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYWe are currently recruiting for a...

  • Guest Services Agent

    4 weeks ago

    Edinburgh, United Kingdom Marriott Full time

    Additional Information Salary: £25,209.60 per annum. Job Number 24097770 Job Category Rooms & Guest Services Operations Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY We...