Guest Service Agent

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Sheraton Grand Hotel and Spa Full time

We are currently recruiting for a Guest Service Agent to join our award winning Front Office teamat
the Sheraton Grand Hotel & Spa.


Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels.

As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.


Role:

To ensure the seamless delivery of all Reception procedures and provide outstanding guest service. Assist fellow Guest Service Agents and concierge and maintain a calm, professional environment at all times

Essential Functions

  • Prepare documentation for daily business
  • Ensure prompt, efficient and courteous reception of guests
  • Record and administer arrivals and departures including cash handling
  • Ensure the desk is covered at all times in line with business demand.
  • Ensuring guest's needs and complaints are dealt with speedily and recording as appropriate
  • Full awareness of current daily status of Hotel
  • Ensure smooth hand over to next shift
  • Thoroughly conversant with all room types, décor and outlook
  • Be aware of daily functions, events, VIP and group arrivals
  • To work in the Guest Service Centre when needed
  • To carry out any other duties as required
  • Strong communication with other departments, Resort Sales, Concierge and Housekeeping
  • Strong relationship with guests and internal customers

Requirements:


We are looking for someone who is energetic and self-motivated and who has a passion for delivering great service in a warm professional manner and be able to work well under pressure.


Ideally you will have at least 1 year experience within a customer facing role, preferable within the Front Office department within a 5 star environment.

Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:

  • High school diploma required, additional hospitality training preferred.
  • Knowledge of the Opera PMS is an advantage
  • Starwood experience is an advantage
  • To project a pleasant and positive professional image to all contacts at all times
  • Great Customer Service Skills
  • Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
  • Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
  • Must be a Team Player
  • Demonstrate experience of building positive working relationships and promoting team spirit.
  • Excellent command of English language (verbal and written)


You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.


Benefits:


In return we offer you a competitive salary along with several incentives as well as unlimited career opportunities, industry leading benefits (including: Uniform, complimentary laundry, free meals on duty, dental and optical plans, discounted hotels and F & B), and an environment where your development is our priority.

We offer a monthly training calendar full of developmental courses designed to aid career progression.

Salary:
£21,510.00 per year

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Referral programme
  • Sick pay
  • Wellness programme

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Overtime

Supplemental pay types:

  • Tips

Experience:

  • Reception: 1 year (preferred)
  • 5 Star: 1 year (preferred)

Work Location:
One location

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