1st Line Support/customer Service Desk
3 weeks ago
Concept are currently recruiting for 1st Line Support/Customer Service Desk to work for a leading IT services organisation in Dartford on a an initial 6 month contract
**What will your day-to-day activities involve?**
- Taking high volumes of incoming calls.
- Aiming to resolve customer queries and faults with equipment.
- Updating queries onto the database.
- Updating system for other users.
- Offer guidance to clients and identifying faults.
- Working to strict deadlines and service level agreements
**What are we looking for?**
- Excellent customer service skills.
- The ability to learn some technical product information.
- Strong MS Office knowledge.
- Ability to work in a fast-paced environment.
- Proven experience of working within a call centre/customer service environment.
**Working Hours**
- You will be working shift hours between Monday - Sunday
- You will be hybrid working
- 3 days in office
- First 6 weeks training will be based in office in Dartford
**What's on offer?**
- You will be paid £11.38 per hour via Umbrella company
- Your contract will be starting ASAP for an initial 6 month period
If you are interested in this role and would like to be considered, please click apply
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