First Line Support

1 month ago


Dartford, United Kingdom Explore Group Full time

1st Line Support - Dartford - £30,000
We're currently partnered with an IT services company, who are looking for a number of 1st Line Support Engineers to join the team on a permanent basis.

**Responsibilities**:

- Diagnose and resolve technical problems pertaining to hardware, software, and networking.
- Offer assistance for client's mobile devices, desktops, laptops, printers, and other technological devices.
- Record technical glitches and their solutions in a clear and succinct manner.
- Elevate intricate issues to senior engineers when necessary.

**Requirements**:

- One or more years of practical experience in technical support or a related field.
- Proficiency in Windows, Microsoft Office, and Microsoft 365.
- Knowledge of fundamental networking concepts and familiarity with network infrastructure.
- Exceptional communication skills and a strong orientation towards customer service.
- Capability to work autonomously and collaboratively within a team.

1st Line Support - Dartford - £30,000



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