1st Line Support Engineer

4 weeks ago

Dartford Kent, United Kingdom Allied Healthcare Full time

1st line support engineer / helpdesk – Windows, Server/desktop, Office365, onsite
Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients that you will be supporting are both medium and large-scale organisations that rely heavily on this company’s exemplary customer service and technical knowledge.
You will be supporting and assisting all service desk enquiries as they are called in with aim of resolving them first time within tight SLA’s.
Answering first line support calls and logging into ticketing system.
Escalating tickets and working with senior team members to resolve issues
Ability to demonstrate understanding of IT and networking principles.
You will get experience in supporting a broad range of technologies and working on interesting projects, within the support team.

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