Customer Service Advisor

2 days ago

AshtonunderLyne, United Kingdom Devonshire Appointments Full time

We are recruiting for a Customer Service Advisor (Digital). This is a permanent, full-time position i.e. 40 hours per week to be based at Ashton.

**About the role**

Working within a busy Customer Service department reporting to the Continuous Improvement Manager, you'll be responsible for providing support across the company in relation to development requests. Day-to-day, you will be working with customers to supportthem through their online journey. You will work closely with IT and implementation to support with the smooth set up and maintenance of accounts. This role is a great opportunity for an experienced administrator who enjoys working with a combination of technicaland customer-focused activities.

**Main responsibilities**:

- Maintain customer data to facilitate accurate and efficient ordering
- Working alongside the Implementation team as required in the set-up of new accounts
- Maintenance of authorisation rules and budgets for customers
- Coordinate the restructure of accounts as instructed by customers
- Highlight any online concerns and act accordingly to resolve.
- Assist in the migration of accounts from legacy systems to the new ordering system
- Liaise with our IT Development Partner(s) to resolve identified errors.
- Maintain the workflow for small agile development sprints that do not require a business case.
- Initial point of contact for development requests and recommend appropriate approach to request development, i.e. bug / small change / project request, etc.
- Liaise with Product Release Team (User Acceptance Testing) to ensure relevant testing is planned and undertaken
- Direct contact with customers via the telephone, Zendesk tickets and live chat
- Adhere to department processes and flag potential issues to the Manager
- Work within department SLA’s

**Key Skills**:

- Strong numeracy and literacy skills
- Excellent communication skills both verbal and written
- Experience of trouble shooting and resolution of online enquires is essential
- Experience within a similar role in a medium to large organisation with ability to demonstrate cross-functional working with stakeholders at all levels
- Extensive excel skills and online proficiency
- Confidence in multitasking and prioritising
- Ability to manage own workload and work to tight deadlines
- Ability to work independently and as part of a team
- Flexible approach to problem solving
- Excellent attention to detail with high standards of accuracy
- Enthusiastic with a can do attitude
- Passionate about the customer experience

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

If you'd like to learn more about this role, please get in touch with Natalie

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