Customer Onboarding Specialist

5 months ago

Welham Green, United Kingdom Red Door Recruitment Full time

**Welham Green**

**Up to £35k**

**Flexible working hours and 3pm finish on a Friday**

**Office-based - 2 day WFH**

We are recruiting for a Customer Onboarding Specialist to join a very successful and expanding company in Welham Green.

As a Customer Onboarding Specialist, you will educate new customers and help solve technical problems. They company prioritise delivering a fantastic customer experience, and onboarding is a crucial step of that process This is a new position within the company and so you will have a critical hand in shaping company onboarding plans and activities

The company can offer a hybrid working pattern with flexible hours, however, please note that initial training may require 5 days in the office.

**What’s in it for you?**
- **Salary**: up to £35k depending on experience
- **Hours**: Flexible working (flexitime + homeworking up to 2 days per week) and early Friday finishes (3pm) - training period will be office based
- Bonuses (discretionary based on individual and company performance - typically twice a year and a rough estimation of 5% each time, for a total of around 10% annually
- Pension scheme with 5% ER contribution and salary sacrifice options
- Perk box membership with discounts and monthly freebies
- Holiday entitlement that increases with service up to 28 days, plus the option to buy/sell 5 additional days per year
- Private medical insurance (BUPA)
- Death in Service life assurance of 3x annual salary
- Cycle to Work and Gym Membership salary sacrifice schemes
- Employee social events

**Key Responsibilities**:

- Own and manage customer relationships from the point of sale through to successful use of products
- Help customers to understand the added value of products to them and their business; able to tailor to particular user needs
- Research potential customers and sales leads with a view to providing new business and customer insight
- Give demos to customers via Teams/Zoom and webinars
- Complete video and phone calls to ensure that customers are supported during the onboarding process
- Help solve technical problems to ensure continued buy-in
- Work with sales, marketing, product, and support teams to ensure that each piece of the journey meets customer expectations
- Work with internal teams to build evergreen content and resources for customers (and other organisations) to use for education and to drive rapid product adoption
- Create repeatable processes, resources, and frameworks to use when onboarding customers
- Manage churn / upgrades / KPI’s

**What the employer is looking for**:

- You will need excellent communication skills, including a clear, confident voice and the ability to quickly build a friendly rapport with customers
- You must have a commercial understanding - allowing for quick recognition of new opportunities and the ability to make the most of each and every one
- You must represent our company in a positive light at all times - this calls for optimistic people who aren't easily upset and who naturally like working with others
- Organisational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organised
- Highly self-motivated and driven — you don't need someone hovering over your shoulder telling you what to do all day
- The ability to shift priorities quickly when necessary
- Enthusiastic team player
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._

**Job Types**: Full-time, Permanent

**Salary**: Up to £35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Private medical insurance
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Welham Green

Reference ID: JB3269

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