Service Manager

6 months ago


Wallsend, United Kingdom Voyage Care Full time

**Job Title**:Registered Service Manager
**Hours**: Full Time (37.5hrs)
**Salary**:£36,000 per annum plus opportunity to achieve KPI bonus
**Location**:Wallsend, Tyne and Wear, NE28

Voyage Care have a fantastic opportunity for a**R**egistered Service Manager**to join. Our Adult Residential Service, **Carville Road** in **Wallsend**, provides care and support to 12 adults with acquired brain injuries.

Our priority is to promote a person-centred approach in all aspects of support and care. Our aim is to support individuals to achieve their goals and to develop their skills, confidence, and independence.

**Key Responsibilities**
- Manage the day to day running of the services, including all relevant line management and ongoing development responsibilities for the coordination, training and recruitment of the staff team.
- Build and maintain relationships with all relevant local stakeholders. Arrange and attend regular meetings with stakeholders and utilise relationships to promote business growth or ensure prevention or resolution of issues. Maintain regular contact with all relevant contracts monitoring teams and be involved in all audits and visits.
- Attend meetings with people we support, their families and other professionals.
- Create and distribute any relevant reports or regular KPI information including completion of group reports as required.
- Complete relevant quarterly quality audits with the support of your team to promote the identification of issues that may lead to service issues which could negatively affect the business.
- Effectively implement and manage any procedure or policy changes within the team to ensure quality levels are maintained in line with regulatory, internal and contractual requirements.
- Management of all complaints, incidents and accidents with support from the team as required. Ensure all regulatory, internal and contractual requirements are met, including completion of all relevant notifications and adherence to correct policy and procedure.

Working times are predominantly office hours but there would be a requirement to work flexibly across all hours inclusive of on-call duties.

**What Voyage Care would like from you**
- Commitment to delivering high quality care.
- Previous managerial experience in a care setting.
- Strong working knowledge of care standards and regulations.
- Have a Registered Managers Award plus Level 5 diploma or be willing to work towards.
- Excellent organisational and communication skills.
- Reliability and being approachable.
**Benefits with Voyage Care**
- Employee discount app and funded Blue Light discount card
- Enhanced family leave
- Free 24/7 external counselling service
- Access to external Wagestream app
- Paid training, inductions, DBS checks and qualifications
- Pension scheme and life assurance
- Long service awards
- Refer a friend bonuses

T&C's apply



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