Support Secretary

6 months ago

Chichester, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

If you have highly effective secretarial and audio typing skills there is an opportunity to join the Diabetes and Endocrinology Admin team as a Support Secretary.

To provide a comprehensive and efficient secretarial and administrative service to the Department, ensuring all work is prioritised according to the demands of the service.

Managing own workload and acting on an independent basis as required by department.

The post holder will assist the Diabetes and Endocrinology team with referral registration, managing appointments, booking follow-up appointments in line with the patient access policy, clinic preparation, clinic reception and outcome/coding, handling patient query and typing clinic letters. The post holder will be required to work as part of a team with
clinical staff to deliver the highest standards of administrative support possible for all patients and staff.

We are looking for an individual who has the ability to communicate effectively with colleagues, patients and the medical staff.

Previous secretarial/administration experience and excellent audio typing skills are essential. Knowledge of medical terminology is desirable but not essential.

If you think you have the qualities to fill this post then we would like to hear from you.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Typing of clinic letters/discharge summaries as appropriate within the specialty and other correspondence from audio dictation using Word and office automation. Prioritising work according to changing demands.

Managing clinics by booking new and follow up appointments. Making clinic changes as required to accommodate leaves and sickness. Amending appointments as requested by patient.

To ensure that filing/scanning is carried out on a regular basis on Patient Management System
(Evolve).

To use and obtain information from the Patient Administration System (Careflow).

To maintain good communication with the Nurses and Consultants, their supporting staff and other staff within the
department, as well as patients and members of the public.

Dealing with telephone enquiries from patients, relatives, GP’s and other departments within the Trust and other hospitals.
To liaise with internal and external professionals and departments and the general public as and when required, in a friendly, professional and courteous manner.

To liaise with other secretarial staff, particularly within the same directorate, and to ensure that cover arrangements are facilitated by working as a team member.

To deal with general enquiries in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing from staff, patients and the general public

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