3rd Line Support

3 weeks ago


Ringwood, United Kingdom Spectrum IT Full time

**3rd Line Support Technician - Hampshire - Windows, Azure, Office 365**

**Hybrid Role - 2 days in the Office a Week**

**Up to £40,000**

We are working with a long-standing client of ours who are looking to recruit a 3rd Line Engineer to assist with their long standing and rapidly growing client bases infrastructure and networking support. The company provides infrastructure support to their clients who sit within the Public Sector.

**Responsibilities**
- Deliver technical resolutions for incidents and problems triaged to the 3rd line team
- Instigate and orchestrate changes to infrastructure and systems, in line with change control processes
- Be the Subject Matter Expert in several technologies managed within the team.
- Lead on the configuration, maintenance and support of infrastructure and systems used by their customers
- Offer expertise within the team for the resolution of all technical incidents and problems
- Proactively identify opportunities and create and deliver robust business case proposals to team Manager to improve reliability, stability, and efficiency
- Support, coach, and mentor the more junior members of the team
- Develop, produce, and maintain documentation and following procedures as required

**Skill Set Required**
- Microsoft Technologies including MS Server & MS Clustering
- Excellent experience in problem and incident management
- Experience in dealing with high level infrastructures
- Server Networking experience including TCP/IP, DNS, WINS, DHCP, Load-Balancing technologies
- IaaS and Cloud technologies; Microsoft Azure, Office 365, AWS
- Excellent analytical and problem-solving skills to achieve prompt resolution

**Benefits**
- Company Profit share (pending)
- 22 days annual leave plus bank holidays
- Birthday as paid leave
- Additional leave based on company performance
- Private Medical Insurance



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