2nd Line IT Support Engineer

3 weeks ago


Ringwood, United Kingdom Jobheron Full time

An established IT support and service organisation with clients across the South of England is looking for an experienced 2nd Line IT Support Engineer with at least 3 years of experience to join their team in Ringwood, UK and provide remote support to clientsacross the region.
The company operates with high-quality tools and an established process that delivers a service that you'll feel proud to be a part of.
There will also be a requirement to ensure customer systems are maintained to a consistent and acceptable standard and knowledge is documented to a quality that enables the whole team to deliver a high-quality service.
**About the Role**
This office-based role is ideal for a skilled IT support engineer with at least 3 years of previous and ranging experience.
Working hours: Monday to Friday, 0800-1630, plus on-call cover on rotation across the team.
**Key Responsibilities**:

- Provide remote support for a range of customers from our Ringwood-based Service Team
- Maintaining technical documentation

**Required Skills**:

- Ability to work on own initiative within a team
- Good communications skills
- Able to prioritise effectively
- Ability to delegate and escalate
- Ability to problem solve in a logical manner
- Efficient, well organised, providing accurate recording
- Full Driving Licence, DBS check

**Desirable Experience**:

- Windows networks, including Server and Workstation OS
- Microsoft Exchange or Exchange Online
- Microsoft Active Directory or Azure AD
- Virtualisation knowledge - Hyper-V/XenServer /VM Ware
- Local area networking experience
- Cloud services such as Microsoft 365
- Familiarity with backup, antivirus solutions
- Remote/virtual desktop (Citrix for instance)
- Remote Support Tools such as Connectwise Control
- Ticketing platforms such as Connectwise Manage

**Required Experience**:
One of the following is considered beneficial, although evidence of competence without qualification is also considered valid, as is evidence of progress toward certification:

- At least 3 years of relevant experience in providing support in a commercial setting
- Microsoft, Cisco, Citrix, CompTIA qualifications valued

Sounds interesting? Click **APPLY** to send your CV for immediate consideration.

IND123


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