Helpdesk Apprentice

**Brief overview of the role**:
Are you reliable and enthusiastic with a passion for technology? Are you ready to take your hobby to the next level?

**Working week**:
Shift pattern, (7.5Hr a day (37.5 hours a week) between the hours of 0730 and 1700 no weekends

**Positions available**:
4

**Vacancy description**:
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an Helpdesk Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

Job Role

We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Helpdesk Apprentice your main roles and responsibilities will include:

- Becoming a valued part of the IT Support team
- Learning how to provide technical support
- Assisting in customer projects and support activities as skills allow
- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
- Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
- Updating company systems.

**Requirements and prospects**

**Qualifications Required**:
**Desired skills**:

- You will be highly organized with excellent communication skills
- You will be willing to work hard and eager to learn
- You will be a quick learner
- Logical and methodical approach to problem solving
- You will be adaptable with the ability to multitask
- You will have superb IT skills and a base knowledge of hardware & software.

**Personal Qualities**:
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

**Training to be provided**:
CORE MODULES
The apprenticeship contains the following three core key modules which seek to develop the
knowledge, skills and behaviours required to be a successful Information Communications Technician.
The final module is a Pathway module to provide specialist career track skills and knowledge depending
on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services
An introduction to the fundamental cloud
concepts of networking and cloud computing, including networking
modules, devices and protocols.

Communication in Support
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

**Future Prospects**:
Our clients have a successful history of developing apprentices, and currently have 11 employees who are ‘ex-apprentices’ in a variety of roles.
For technical, this would include moving in to 2nd line technical roles, project management or field roles.
They see this as an investment in the future of the business, and is very much based on the desire to employ the apprentice in a full-time role once graduated.

**Other Information**:
Please consider the commute, we can discuss this with you.

**Things to Consider**:
Please consider the commute, we can discuss this with you.