Service Coordinator

1 month ago


Ringwood, United Kingdom EMS Recruitment Full time

**Job Role**: Service Coordinator / Administrator

**Basic Salary**: £25 000 Per Year

**Location**: Ringwood, Hampshire

**Shift Pattern**: Mon - Fri / Days (Work From Home 2 Days a Week / Must Be Commutable To Ringwood)

**Benefits**: OVERTIME + WORK FROM HOME + 33 HOLIDAYS + PENSION + TRAINING + DEVELOPMENT + PROGRESSION + HEALTH CARE + ADDITIONAL BENEFITS

**Work From Home / Flexible Working available 2 days a week but you must be commutable to the Ringwood office.**

**The Company**:
This company are in the design and manufacturing industry.

**The Role & Responsibilities**:

- To answer incoming calls within the service department within a timely manner
- To process and load into internal CMS the customer jobs
- To process and load into internal CMS out of hour calls
- To regularly monitor open jobs on both internal CMS and customers web-site and allocate labour to maximize efficiency
- To manage engineers daily work loads in line with reactive / parts fitting / maintenance calls
- To contact & communicate job allocations to engineers via the internal CMS and make relevant adjustments when necessary
- To ensure customer queries are handled and systems updated accordingly
- To ensure updates on both internal CMS and customers web-site are done daily
- To ensure maintenance visits are logged and assigned
- To ensure customer reports are ran as required daily / weekly etc.
- To ensure completed jobs are closed on both internal CMS and customers web-site
- To work as part of a team to ensure both the departments and customer expectations are continually met

**Benefits**:

- A great management team who value their staff and bring out the best in you.
- One of the best training packages around, giving you the skills, knowledge and expertise, you need to be successful in all aspects of your role.
- Development & progression
- Flexible Working / Work From Home
- Many added benefits to the role

**You must be eligible to live and work in the UK to be considered for this role**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location

Reference ID: RW5950


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