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Service Administrator

4 months ago

Ringwood, United Kingdom Armfield Ltd Full time

**About us**

Since our inception in 1963 Armfield has been a proud, independent and responsible provider of technical equipment. Today, Armfield is the world leader in the supply of innovative Education Equipment and Industrial Research & Development equipment for Food, Pharmaceutical and Industry labs. Our equipment allows users to educate, test and research in innovative ways that fit their individual needs, while at the same time providing cost-effective, reliable and user-friendly products..

Our work environment includes:

- Modern office setting
- Growth opportunities

'''Job Overview:
**Duties and Responsibilities**:

- Appointment Scheduling: Assist in coordinating service appointments and dispatch technicians based on availability, customer requirements, and service priorities.
- Record Maintenance: Maintain accurate records of service requests, customer information, work orders, and service contracts using ERP and Help Desk software.
- Communication Facilitation: Serve as a point of contact for customers, fielding inquiries, relaying messages to service technicians, and providing updates on service status to customers.
- Documentation Management: Prepare and process service documentation, including invoices, service reports, and warranty information, ensuring completeness and accuracy.
- Inventory Management: Assist in managing inventory levels of service parts, equipment, and supplies, monitoring stock levels, and coordinating replenishment as needed.
- Data Entry and Reporting: Enter service-related data into relevant systems, generate reports on service activities, key performance indicators (KPIs), and assist in analysing trends or patterns.
- Billing and Invoicing Support: Collaborate with finance or accounting teams to ensure accurate billing, invoicing, and timely payment processing for service-related transactions.
- Customer Support: Provide administrative support to address customer inquiries, resolve issues, and maintain positive relationships with clients, ensuring high levels of customer satisfaction.
- Team Collaboration: Liaise with service technicians, manufacturing, dispatchers, and other team members to coordinate schedules, share information, and facilitate effective teamwork.
- Process Improvement: Identify opportunities to streamline administrative processes, implement best practices, and contribute to continuous improvement initiatives within the service team.
- Working Knowledge of Inco terms

Qualifications:

- Proven experience in an administrative role, preferably in a service or technical

environment.
- Excellent organizational and time management skills, with the ability to prioritize tasks

and meet deadlines.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Effective communication skills, both verbal and written, with the ability to interact

professionally with customers and colleagues.
- Customer service-oriented mindset, with a proactive approach to addressing customer

needs and concerns.
- Ability to work independently with mínimal supervision and as part of a team.
- Adaptability and willingness to learn new tasks and technologies.
- Familiarity with service management software or CRM systems is advantageous.
- Strong data entry skills with a high level of accuracy
- Excellent organizational and time management abilities
- Exceptional phone etiquette and customer service skills
- Strong attention to detail and ability to multitask effectively
- Previous experience in an administrative or clerical role is preferred

Join our team and contribute to the success of our service department'''

**Job Types**: Part-time, Permanent

**Salary**: £24,000.00 per year

Expected hours: 22.50 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Flexitime
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)
- Sales administration: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Ringwood (required)

Work Location: In person

Reference ID: SERVICE TEAM ADMINISTRATOR
Expected start date: 18/03/2024