PCN Central Care Coordinator

2 weeks ago

Ringwood, United Kingdom Cornerways Medical Centre Full time

Job summary

JobSummary:

The role ofCentral Care Coordinator is pivotal to the smooth running of the PCN providing administrativesupport and coordination across a broad number of areas including Vaccination Service,Enhanced Health in Care Homes, First Contact Physiotherapy, Home VisitingService and the administration ofEnhanced Access hours and other PCN contractors.

We are looking for apro-active and organised individual to join our PCN Core Team, to help coordinate the care of patients and accessto the wider healthcare team. You will with multi-disciplinary team membersfrom across the PCN and wider network health and social care network.

This is an exciting opportunitytomake a differenceto patient care.

Wewelcome applications from candidates with or without direct NHS experience, andwould consider 18- 24 hours over 3 or 4 days per week (to include a Friday).

Main duties of the job

Seasonal Vaccination Programme

Central Administration Support

Other responsibilities as outlined in the job description

Please see attached information.

About us

Avon Valley PCNis situated around Ringwood and encompasses four practices. The Practices include The FordingbridgeSurgery in Fordingbridge, The Ringwood Medical Centre and Cornerways Surgeriesin Ringwood and Twin Oaks Surgery in Bransgore.

As practices wehave been working together for some time and have a good and established relationship.Together we aim to build robust services across our network to improve patientcare, and are keen to bring new members into this Primary Care team to achievethese goals.

Job description

Job responsibilities

Seasonal Vaccination Programme

Rota management for PCN Vaccinator Team

Implement Care Home Vaccination Plan

oConsent forms

oBooking visits

oOrganising required supplies of vaccine and consumables

oData recording for ICB

oMaintain outstanding lists for each Care Home

Creation of Housebound rounds

oObtain lists by practice

oVerify vaccination eligibility and call to book in

oCreate sensible rounds

oOrganising required supplies of vaccine and consumables

oMaintain outstanding lists for each Housebound list by practice

Vaccination record in SystmOne

oInput vaccination record following Care Home/Housebound visit

oFollow up individual queries with respective practice IT lead

Taskbox management

oReview any tasks in Vaccination taskbox daily and action as required

Stock Management for Covid Vaccine

oCheck stock with each practice and order accordingly

oCoordinate delivery of vaccine to practices according to their schedules

oMaintain cold chain records

Protocol/Standard Operating Procedures

oEnsure all protocols are sent to practice staff and signed

Updating protocols on central records

Central Administration support

Care Home Support:

oAttend weekly Care Home rounds as required

oPerform follow up tasks required by Care Home lead coordinator

oAssist with development of Care Plans

Set up and provide PCN Team central services:

oPractice/GP details

oPCN Team information

oHoliday Planner

oRoom Rota/Room bookings

oAssistance organising and setting up team and Board Awaydays

HR Services for the PCN

oMaintain appraisal calendar and ensure team leads have diarised and records are kept as appropriate

oMaintain Training and Development records with Education and Environment Lead

oManage Starter and Leaver Checklists

oWork with Team Leads to create Induction Programmes

oTimetable and manage induction programmes

oLiaise with PCN teams to facilitate learning programmes

Operational Support:

oAssist with coordinating Home Visiting Service diaries, holiday plans and sickness cover

oAssist with Physio workplans, holiday and sickness cover

oPrepare Enhanced Access rotas including phlebotomy collection

Equipment

oMaintain equipment record for PCN Team

oOrder new equipment

oEnsure issue and return of starters and leavers equipment

Financial:

oCheck monthly contract invoices, input data as required and update budgets

oMaintain payment ledger for Enhanced Access contract

In delivering these services, you will:

a. utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.

b. holistically bring together all of a persons identified care and support needs and explore options to meet these within a care plan based on what matters to the person. Communicate this to other health care professionals in a clear and concise way.

c. help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand peoples level of knowledge, confidence in skills in managing their own health;

d. assist people to access self-management education courses, peer support or interventions that support them to take more control of their health and well being;

e. provide coordination and navigation for people and their carers across health and care services, working closely with the wider healthcare teams.

f. support the coordination and delivery of MDTs within the PCN.

Other responsibilities

Your first point of contact for general advice and support will be the PCN Manager.

You will work with sensitive patient information so confidentiality and understanding of GDPR will be required.

You will also be required to have excellent problem-solving skills, attention to detail, be organised and able to work as part of the team.

You should be proficient in IT programmes, especially excel, and experience using GP IT systems is desirable.

You will work across all four surgeries in the PCN and so you should be able to travel to Fordingbridge, Ringwood and Bransgore.

In addition, you may be asked to carry out any duties as may be reasonably requested by the team.

Person Specification

Qualifications

Essential

Educated to GCSE (Maths and English A-C)/NVQ level 2 or equivalent level of qualifications and/or equivalent relevant proven experience

Experience

Essential

- Commitment and willingness to undertake learning and development courses as required to ensure competency for this role, this will include NHS statutory and mandatory training. - Understanding of confidentiality and Data Protection Act - Experience of using MS Office Applications - Clean driving licence

Desirable

Experience of using SystmOne/EMIS - Experience in an administrative role (within the NHS or otherwise) - Experience in patient or customer facing role

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