Senior Infrastructure Engineer/service Delivery

4 weeks ago

Ringwood, United Kingdom Spectrum IT Recruitment Full time

**Senior Infrastructure Engineer/Service Delivery - Hampshire - Windows, Azure, Office 365**

**The skills you'll need**
- Line management, direct and dotted.
- Objective setting (both individuals and team) and appraisals
- Performance management
- Forward demand and capacity planning, both people and infrastructure.
- Incident / request management
- Vendor/supplier management
- Experience supporting large/enterprise level infrastructures
- Excellent analytical and problem-solving skills to achieve prompt resolution
- Strong experience of incident and problem management including 3rd party service providers
- Capable of managing concurrent initiatives
- Solid operational understanding of service management standards and tools; Minimum ITIL V3 Foundation qualified
- Industry recognised qualifications are an advantage, including but not limited to Microsoft Certified (MCSA, MCSE)

Your Key Responsibilities Will Be:

- Lead a team of 2nd line and 3rd line engineers including line management, team/individual objective setting/appraisals, resource management, out-of-hours rota management, incident/request management, coaching, first/single point of contact/escalation pointand being the lead technical member in the team.
- Assist in the creation of service reviews with internal customers and external vendors/suppliers.
- Be the Subject Matter Expert in several technologies managed within the team.
- Lead on the installation, configuration, maintenance and support of infrastructure and systems used by our customers
- Offer expertise within the team for the resolution of all technical incidents and problems
- Proactively identify opportunities and create and deliver robust business case proposals to team Manager to improve reliability, stability, and efficiency
- Instigate and orchestrate changes to infrastructure and systems, in line with change control processes
- Work with the Technical Delivery Manager (Projects) to facilitate and assist with the management of medium/large technical projects and complex work packages into business-as-usual operations
- Contribute with ideas and suggestions on continuous service improvement
- Develop, produce, and maintain documentation and following procedures as required.

**Benefits**:

- Company Profit Share (pending)
- 22 days annual leave plus bank holidays
- Birthday as paid leave
- Additional leave based on company performance
- Company sick pay policy
- Pension Scheme
- Private Medical Insurance
- Dental Cashback Plan

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