Service Designer

4 months ago

StainesuponThames, United Kingdom IFS Full time

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions throughthe use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers,but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be partof a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

**Job Description**:
We are seeking a talented and experienced Service Designer to join our Platform Delivery team. As a Service Designer, you will be responsible for defining the end-to-end service design for new or existing cloud services.

Working with the business and technical teams to obtain input and sign-off requirements to ensure the Customer experience is aligned with strategy. You will collaborate with cross-functional teams to understand customer needs, create user-centered service designs, and provide an exceptional end-to-end experience for our customers. This role requires a strong understanding of SaaS software, technical infrastructure, and emerging technologies, such as Kubernetes, Azure, and CI/CD, to effectively address the challenges of designing services in a complex technical landscape.

**Tasks include but are not limited to**:

- End-to-End customer journey design of new or changed business services
- Ensure customer focus within all service designs
- Ensure that the technical and business requirements are fully captured, understood, agreed upon, consistent, and communicated according to the service strategy
- Identification of opportunities to create a standardized capability that can be reused
- Owner of the service design documentation to ensure there is one version of the truth
- Work with the Business Process Owners, and stakeholders to shape the design
- Lead design workshops
- Provide guidance to Business Process Owners and stakeholders to ensure requirements are defined, meet the needs of the business, and are ready for development
- Adhere to and guide the business to comply with the agreed design principles

**Qualifications**:

- Proven experience (5 years) working as a Service Designer in a SaaS software environment, with a focus on designing services around complex technical solutions
- Ability to create compelling design artifacts, including service blueprints, customer journey maps, wireframes, and prototypes
- Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and concepts in a clear and concise manner
- Experience working in an Agile development environment is preferred.
- Experience in coaching teams in design requirements
- Strong team player and ability to work with global teams
- Excellent interpersonal skills and the ability to manage multiple tasks simultaneously

Additional Information

**We respectfully decline all offers of recruitment and/or advertising assistance.

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