Operations Co-ordinator

1 month ago


Westminster, United Kingdom ISS Facility Services Full time

**Operations Co-ordinator**

**Contract: Production**

**Location: London, SW1P 4PQ**

**Hours of work: 24 - Tuesday & Thursday, 8:00 - 17:00**

**Contract Type: Permanent**

The Workplace Operational Support Co-Ordinator will be responsible for providing a comprehensive and flexible contract support service to Burberry maintaining concise records of all ISS financial / operational duties on the contract.

The role regularly requires liaison and partnership working with Burberry clients and ISS stakeholders.

As an Operations Coordinator, you will play a pivotal role in ensuring the smooth functioning of operations by building strong relationships with customers, understanding their needs, and efficiently managing various administrative tasks.

Your responsibilities will encompass compiling and organising documentation, managing Key Performance Indicators (KPIs), ensuring compliance with quality management systems, and facilitating training programs.

Your proactive approach and attention to detail will contribute significantly to the success of our operations.

**Key Responsibilities**
- Liaising with the client regarding day-to-day request
- Maintain all Personal Files
- Ensure all exceptions and reactions are recorded.
- Build effective relationships with the customer
- Arrange in house and off-site training.
- Keep training matrix up to date and make managers aware of training that is required or expired.

**Professional and Personal Competencies/Qualifications**
- Experience of a customer-facing role using operating systems such as FMS
- A good basic education is essential GCSE passes in Maths and English or equivalent.
- Excellent PC skills with experience in Work, Excel, and Outlook
- Must demonstrate a strong sense of customer focus.
- Excellent verbal, and good basic standard written, communication skills.
- Self-motivated and systematic
- Results / task orientated, attention to detail and accuracy.
- Excellent time management and organisational skills
- Ability to work as part of a team, as well as independently.

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

**Job Types**: Part-time, Permanent

Expected hours: 24 per week

**Benefits**:

- Company pension

Schedule:

- Day shift

Work Location: In person

Reference ID: 127228



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