Front of House Receptionist

4 days ago

Torquay, United Kingdom Wellswood & Babbacombe Dental Practice Full time

_**“**_**Dynamic & Lateral Thinking Reception Administrator Required”**

Wellswood & Babbacombe (W&B) Dental Practice is a medium sized, mixed Dental Practice, located in Torquay, South Devon. The pratice offers a combination of NHS & private dental care.

We have a large patient base and focus on delivering outstanding patient care and experience at every stage of each patient’s interactions with the Practice, with the front of house receptionist role being an integral part of this.

We pride ourselves on creating a happy and professional environment that all our team enjoy, and each team member is highly valued and supported to help them excel in their career.

Please find below some of the requirements for the role holder and please note that:

- **DENTAL EXPERIENCE IS DESIRABLE, A ‘CAN DO’ & POSITIVE ATTITUDE IS ESSENTIAL.**_

Reporting to the Practice Manager:

- Ensure that during the course of your duties you adhere exactly to the requirements as laid down in the W&B Dental Practice company policies, without exception.
- Diligently follow your personal duties under the Health & Safety at Work Act, without exception.
- An excellent communicator, not only verbally but with electronic communications also.
- Meet and greet our patients, ensuring a welcoming and friendly approach is maintained at all times.
- Answer calls to the practice quickly and efficiently and follow the booking system and processes already laid down.
- An excellent organiser; for example filing and general tidiness, along with being an effective communicator with your fellow team members.
- Go the ‘extra mile’ as required in supporting the patients and your colleagues - support each other, to get the job done.
- Proactively and diligently build trusting and long-lasting relationships with the Practice team and patients.
- Help ensure stock levels are kept at the appropriate levels, taking _**action**_ when you discover a shortage or absence of stock.
- Adhere to confidentiality & data protection regulations as laid down in the company policy.
- Be a willing and productive contributor in Practice meetings.
- Maintenance of a positive, enthusiastic, and honest approach in all aspects of the job, while remaining loyal to both the customer and the employer.

**What we offer**:

- Friendly, supportive and experienced team.
- Career progression and development opportunities.
- Free CPD and training courses provided.
- Contributory pension scheme.
- Health and wellbeing programme.
- Employee and family discount scheme in place.
- 5.6 weeks annual leave per year pro rata with additional long service loyalty leave entitlement and 1 extra day for your birthday at the appropriate juncture.
- Fun team events.

**Job Types**: Full-time, Permanent

**Salary**: £10.83-£11.96 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Private dental insurance

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Torquay: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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