Front of house supervisor

7 days ago

Torquay, United Kingdom CV-Library Full time

Front of house supervisor | 24 hours
Riviera International Centre

This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve.

The Opportunity

We are currently looking for a front of house supervisor to take the lead in interacting with members and actively promote our philosophy of Quality, Care and Excellence in the service we provide. As a front of house supervisor you will have strong interpersonal and customer facing skills and become knowledgeable about our facility and the services we provide. You will ideally be able to demonstrate competency of working in an administrative role; capability in transactions, customer relations Management of the reception team.

The Person

You must be friendly, enthusiastic and well presented with a positive attitude and a good understanding of customer service and customer care. You will be flexible, reliable, possess good communication skills and enjoy working as part of a team. You will be required to work. on a rotating shift pattern of early mornings, evenings and weekend hours.

The Front of House supervisor will focus day to day on the following tasks:

To work individually or as part of a team to ensure that customers needs are understood and met.

To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.

To assist the customers with their booking requirements and receive payments for use of the centre's facilities.

To answer telephone calls efficiently and effectively within the company standards.

To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.

To be able control customers entering the Leisure Centre, issuing receipts where required.

To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.

To follow the financial procedures with regards to cash handling and reconciliation of monies.

To operate the communication systems at the Leisure Centre, such as public address system & telephones.

To communicate messages effectively to the rest of the leisure centre team.

To follow the procedures for new gym memberships and swimming lesson courses.

To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.

To promote and control items for resale and hire.

To deal with customer complaints or comments as per the company procedures.

To keep reception clean, tidy and a pleasant environment in which to work.

To undertake any other duties as may be required to assist in the running of the Centre.

To supervise the front of house team Rota's

To Assist management in any front of house issues that may arise
What can Lex Leisure offer you?

Free gym membership for you and a nominated person

Employee discount portal - discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending

Cycle to Work scheme

Pension Scheme

Company sick pay

Career progression

Training and development
Lex Leisure is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.

About Lex Leisure

Lex Leisure seeks to operate leisure venues on a commercial basis with a view to generating a surplus that can be used for our principal objective of supporting those who are disabled, physically or mentally or who require support or bespoke care plans to stay physically active. Lex Leisure, working with key partners, wants to empower disabled people to take a more active role in all aspects of sport and physical activity and for our facilities to be more inclusive and to provide a greater range of sporting opportunities for disabled people

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