Front House Manager

4 days ago


Torquay, Torbay, United Kingdom Lex Leisure Full time
Job Overview

We are seeking a skilled and customer-focused Front of House Supervisor to join our team at Lex Leisure. The successful candidate will be responsible for delivering exceptional customer service, managing the front of house operations, and promoting a positive experience for our members.

About the Role

This is an excellent opportunity for an individual who is passionate about providing high-quality customer service and has strong interpersonal skills. As a Front of House Supervisor, you will be the first point of contact for our members and visitors, and your primary objective will be to ensure that every interaction is positive and memorable.

You will be responsible for leading the front of house team, managing customer inquiries, and resolving any issues that may arise. Your excellent communication skills and ability to work under pressure will be essential in this role.

Key Responsibilities
  • Ensure a warm, friendly, and professional service with high standards of customer care at all times.
  • Assist customers with their booking requirements and receive payments for the use of the centre's facilities.
  • Answer telephone calls efficiently and effectively within the company standards.
  • Have a good understanding of the Parkwood social media platforms, including the website and app, to assist customers with any issues.
  • Control customers entering the Leisure Centre, issuing receipts where required.
  • Be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, enforce them with the public where necessary, and raise any concerns to management.
About Lex Leisure

Lex Leisure seeks to operate leisure venues on a commercial basis with a view to generating a surplus that can be used for our principal objective of supporting those who are disabled, physically or mentally, or who require support or bespoke care plans to stay physically active.

Salary and Benefits

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. Additionally, you will enjoy a range of benefits, including free gym membership, employee discounts, cycle to work scheme, pension scheme, and career progression opportunities.



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