Education QA Administrative Assistant

2 weeks ago

London, United Kingdom Nursing and Midwifery Council Full time

**Description**:
**About the role**

Education quality assurance (QA) is the process we follow to make sure that all education programmes for nurses, midwives and nursing associates meet the Standards needed to prepare them to join our register.

Working as part of the education QA team, you’ll provide administrative support to colleagues, under the direction of the education and QA manager. You’ll provide the team with general administrative support including handling enquiries and concerns, undertaking data tasks, diary management, minute taking and other core record keeping tasks.

In the education and QA team, we have a wide range of internal and external stakeholders and you’ll be communicating with these stakeholders on a daily basis, to handle enquiries effectively and manage expectations. You’ll help to resolve routine issues for our stakeholders and understand when and how to escalate concerns, based on their level of urgency / risk.

**About You**:
As an education QA administrative assistant, you’ll have / be:

- Committed to delivering high quality and respectful customer service to stakeholders, and demonstrate this throughout all communications
- Experience of working independently in a fast paced environment and following established processes to prioritise and resolve issues quickly and effectively
- Excellent organisational skills and attention to detail, with the ability to coordinate, prepare for and administer meetings

**About Nursing and Midwifery Council**:
Our vision is safe, effective and kind nursing and midwifery that improves everyone’s health and wellbeing. As the professional regulator of more than 758,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

Our core role is to
**regulate**. First, we promote high professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate when nursing or midwifery care goes wrong - something that affects less than one percent of professionals each year.

To regulate well, we
**support** our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to
**influence** health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation

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